Difference between revisions of "Notices"
(→‎UNPLANNED CS SERVICE OUTAGES: Use new outage template.)
Line 47: Line 47:
 
<!-- :None at this time. -->
 
<!-- :None at this time. -->
  
−
:'''SELF-SERVICE FILE RECOVERY ISSUES'''
+
{{outage
 +
  |time=30 October 2020
 +
  |services=Grad Net Self-Service File Recovery
 +
  |summary=The <code>/users/backup</code> directory used for [[Self-Service File Recovery]] on the CS '''''Grad''''' Net Linux clients may be sporadically unavailable, due to a software bug.  Until further notice, if you need a file restored and cannot access the <code>/users/backups</code> directory, please [[BACKUPS - Requesting Restoration of a Deleted File|request restoration from our offline backups]].
  
−
::30 October 2020:
+
Self-Service File Recovery continues to be available on the CS '''''Ugrad''''' Net.
−
 
+
  |update=We're working on getting a fix for it, but it might be some time before that fix is available.
−
::The <code>/users/backup</code> directory used for [[Self-Service File Recovery]] on the CS '''''Grad''''' Net Linux clients may be sporadically unavailable, due to a software bug. We're working on getting a fix for it.  But, it might be some time before a fix is made available. Therefore, until further notice, if you need a file restored and cannot access the <code>/users/backups</code> directory, please [[BACKUPS - Requesting Restoration of a Deleted File|request restoration from our offline backups]].
+
}}
−
 
 
−
::Self-Service File Recovery continues to be available on the CS '''''Ugrad''''' Net.
 
  
 
<br>
 
<br>

Revision as of 17:06, 8 February 2021


CS IT STAFF AVAILABILITY (New!)


NOTE: Beginning March 18, 2020, and until further notice, the CS IT Support Staff will not be available in-person. We will continue being available M-F, 8:30 to 5pm, but online only. Therefore, please remember to email support@cs.jhu.edu for assistance. Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for accounts, etc.


SERVICE OUTAGES

UNPLANNED CS SERVICE OUTAGES

Issue with Grad Net Self-Service File Recovery

  • WHEN: 30 October 2020
  • WHAT: The /users/backup directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Until further notice, if you need a file restored and cannot access the /users/backups directory, please request restoration from our offline backups. Self-Service File Recovery continues to be available on the CS Ugrad Net.

  • UPDATE: We're working on getting a fix for it, but it might be some time before that fix is available.


PLANNED CS SERVICE OUTAGES

WHAT: Upgraded CS Dept webserver will be put in place.
WHEN: Wednesday morning, February 10, at 9am.
DETAILS:
The CS webserver, http://www.cs.jhu.edu is being upgraded. In fact, the new system is ready, and we will put it into place on Wednesday, February 10, starting at 9am. At that time, we will begin routing user requests to the new webserver. The change will take effect at slightly different times for different people. Some people will still get the old webserver for a few minutes after 9pm. Within about 10 minutes, all requests to www.cs.jhu.edu will reach the new server.
Any updates to the new webserver being put into place will be listed here.



CS COMPUTING LAB AVAILABILITY


MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.

All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.

G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.

For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.