Difference between revisions of "Notices"
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== <span style="color:#ff0000">CS IT STAFF AVAILABILITY</span> (New!) == | == <span style="color:#ff0000">CS IT STAFF AVAILABILITY</span> (New!) == | ||
<br> | <br> | ||
− | + | :<span style="color:#ff0000"> Beginning March 18, 2020, and until further notice...</span> | |
− | :<span style="color:#ff0000"> | ||
* The CS IT Support Staff will '''not''' be available ''in-person''. | * The CS IT Support Staff will '''not''' be available ''in-person''. | ||
* We will continue being available ''M-F, 8:30 to 5pm'', but '''online''' only. | * We will continue being available ''M-F, 8:30 to 5pm'', but '''online''' only. |
Revision as of 15:54, 17 February 2021
CS IT STAFF AVAILABILITY (New!)
- Beginning March 18, 2020, and until further notice...
- The CS IT Support Staff will not be available in-person.
- We will continue being available M-F, 8:30 to 5pm, but online only.
- Therefore, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
- Steve DeBlasio now provides a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.
SERVICE OUTAGES
UNPLANNED CS SERVICE OUTAGES
Issue with Grad Net Self-Service File Recovery
- WHAT: Intermittent errors while using self-service recovery
- WHEN: Started around October 30, 2020
- DETAILS: The
/users/backup
directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Until further notice, if you need a file restored and cannot access the/users/backups
directory, please request restoration from our offline backups.
- We are working on getting a fix for it, but it might be some time before that fix is available.
- NOTE: self-Service File Recovery continues to be available on the CS Ugrad Net.
PLANNED CS SERVICE OUTAGES
- None at this time.
CS COMPUTING LAB AVAILABILITY
MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.
- All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.
G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.
- For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
- For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.
AUDIO/VISUAL (A/V) OUTAGES
- None at this time.