Difference between revisions of "Notices"
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   |services=CS Grad Net Webmail
 
   |services=CS Grad Net Webmail
 
   |summary=We're having some problems with our Grad Net Webmail.  The webmail service might be offline for periods of time as we work on it.<br/><br/>Ugrad Net webmail is unaffected, as are [[:Category:Receiving Mail from the Grad/Research Network|other methods of receiving Grad Net mail]].
 
   |summary=We're having some problems with our Grad Net Webmail.  The webmail service might be offline for periods of time as we work on it.<br/><br/>Ugrad Net webmail is unaffected, as are [[:Category:Receiving Mail from the Grad/Research Network|other methods of receiving Grad Net mail]].
 +
  |update=As of about 1:30 pm, we believe we've fixed the problem.  Grad Net Webmail should be fully-functional again.
 
}}
 
}}
  

Revision as of 17:36, 16 September 2021


CS IT STAFF AVAILABILITY

Beginning Fall semester, 2021,...
  • The CS IT Support staff will be back in Malone Hall. Our group will be working a hybrid schedule with some of us working remotely on certain days, while others of our team will be on campus.
  • We will continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES

UNPLANNED CS IT SERVICE OUTAGES

Issue with CS Grad Net Webmail

  • WHEN: Thursday, September 16
  • WHAT: We're having some problems with our Grad Net Webmail. The webmail service might be offline for periods of time as we work on it.

    Ugrad Net webmail is unaffected, as are other methods of receiving Grad Net mail.

  • UPDATE: As of about 1:30 pm, we believe we've fixed the problem. Grad Net Webmail should be fully-functional again.


Issue with Grad Net Self-Service File Recovery

  • WHEN: Started around October 30, 2020
  • WHAT: Intermittent errors while using self-service recovery

  • DETAILS: The /users/backup directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Although you may still attempt the self-service recovery, until further notice, if you need a file restored and are having issues accessing the /users/backups directory, please request restoration from our offline backups.

    We are working on getting a fix for it, but it might be some time before that fix is available.

    NOTE: Self-Service File Recovery continues to be available on the CS Ugrad Net.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

UPDATE - July 19, 2021 - The CS Computing Labs are once again available for in-person access...

MH-122 (CS Undergrad Lab/Collaboration room): Is now available for in-person access.
All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. Masks are required for entry.
G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.
The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. Masks are required for entry.

Please see our Labs page for further information.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.