Difference between revisions of "Notices"

Revision as of 16:28, 11 January 2022

CS IT STAFF AVAILABILITY

The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
Therefore, please remember to email support@cs.jhu.edu for assistance.
Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.

CS IT SERVICE OUTAGES

UNPLANNED CS IT SERVICE OUTAGES

None at this time

PLANNED CS IT SERVICE OUTAGES

None at this time

<! TEMPLATE FOR POWER OUTAGE

Major CS Grad/Research Net and Ugrad Net IT Services Outage

WHAT: Most CS IT services will be unavailable due to file server maintenance.

WHEN: Tuesday, December 28, 5:30am to 7:30am.

DETAILS: We will be performing maintenance on our two file servers, rtfm and barley, that will require downtime for both those systems and several other major CS IT services as well. The affected IT services will be unavailable on Tuesday, December 28, from 5:30am to 7:30am. Please see below for the list of affected services.

CS IT Services That Will Not Be Available During The System Maintenance

CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. Some CS email services will not be available for CS Ugrad Net users.
- Incoming mail should be queued by the sender until our mail service is back up again.
- Outgoing CS mail will not be available to Grad Net users, but since CS Ugrads can send through the JHU mail server, CS Ugrads might still be able to send email during the outage.
- IMAP, POP, and webmail (for both Grad/Research and Ugrad accounts) will be unavailable.

No locally-stored CS webpages will be available. The main CS website (run by WSE) will remain available, but, if you have a personal or lab page that we maintain locally in the dept, those will be unavailable. The CS IT Support Wiki and its Notices page will remain available.

Grad/Research Net and Ugrad Net user accounts and home directories will be inaccessible during the outage.

ssh service to our CS Grad/Research Net & Ugrad Net Linux boxes (masters1 through masters16, ugrad1 through ugrad24, gradx, gradz, ugradx, and ugradz) will be unavailable.

Console (desktop) access at any of our lab Linux client systems will be unavailable.

SMB (SAMBA) file shares (the CS Office Staff and some others use these) will be unavailable.

MySQL service via the mysql.cs.jhu.edu server and the dbase.cs.jhu.edu server will be unavailable.

We will update this Notices page if there are changes or any delay in the restore time of our IT services.

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CS COMPUTING LAB AVAILABILITY

UPDATE - July 19, 2021 - The CS Computing Labs are once again available for in-person access...

MH-122 (CS Undergrad Lab/Collaboration room): Is now available for in-person access.

All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. Masks are required for entry.

G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.

The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. Masks are required for entry.

Please see our Labs page for further information.

AUDIO/VISUAL (A/V) OUTAGES

None at this time.

@@ Line 122: / Line 122: @@
 :We will update this Notices page if there are changes or any delay in the restore time of our IT services.
 -->
-<!--
-********************
-** SERVICE OUTAGE **
-********************
-==== Major CS Grad/Research Net service outage (mail,<span style="color:#ff0000"> web, home directories, login, etc.) ====
-'''WHAT:''' Major CS Grad/Research Net IT services outage, as we update our file server system.
-'''WHEN:'''  ''Tuesday morning, Oct 13, 5am to approx. 6am.''
-'''DETAILS:'''
-:Our CS Grad/Research Net home directory file server, ''rtfm.cs.jhu.edu'', will be rebooted so that a time-sensitive, required update can be applied.    We will apply the required update this coming Tuesday morning, Oct 13, starting at 5am.  We expect the reboot and configuration to take no more than an hour if all goes well.
-: During the process of applying the update, several of our CS services will be unavailable.  A list is below.
-: If there are any unexpected complications during the update process that will delay the restoration of services, we will update this CS IT Support Wiki's Notices page.
-===Suspended (Unavailable) ''Grad/Research Net'' services expected to be down while rtfm.cs.jhu.edu is rebooted:===
-* CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users.  Incoming mail should be queued by the sender until our mail service is back up again.
-* IMAP, POP, and Webmail from our CS (Grad/Research Net) Mail server will be unavailable.
-CS IT Support Wiki
-* Some CS webpages, including user (and possibly lab and other CS pages), will be unavailable.
-* Grad/Research Net user accounts/home directories will be inaccessible during the downtime.
-* SMB File Shares (CS Office Staff and some CS faculty and grad students use these) will be unavailable.
-* SSH service to our C.S Grad/Research Net Linux boxes (masters1 through masters16, gradx, and gradz) will be unavailable.
-* Console (desktop) access to masters1 through masters16 will be unavailable.  However, since users are not currently allowed in the CS labs, this should not be an issue.
-* MySQL service via the mysql.cs.jhu.edu server will be unavailable.
-CS IT Support Wiki
-:'''Note:'''  CS ''Ugrad Net'' services should not be affected by this outage other than incoming Ugrad Net email might be delayed.
--->
-<!--
-********************
-** SERVER UPGRADE **
-********************
-:'''WHAT:'''  CS Ugrad systems will be unavailable during a server upgrade.
-:'''WHEN:'''  Monday, June 29, starting at 8:30am and lasting approx. 10:30am.
-:'''UPDATE:''' As of 9:30 am, the updates are complete and all ugrad services should be available again.
-:'''DETAILS:'''
-::We need to update firmware on the CS Ugrad home directory file server.  We'll be doing that starting at 8:30am on 6/29.  We expect the update process to l
-:'''UPDATE:''' The Malone Hall power outage originally scheduled for Saturday, January 16, 2021 has been postponed until some time in March.  Details when we receive them.
-ast up to two hours (as long as there are no issues.)  Because the file server will be down, there will be several CS Ugrad computing services that will be unavailable during that time:
-::'''CS UGRAD COMPUTING SERVICES ''UNAVAILABLE'' DURING THE SERVER UPGRADE'''
-::* '''''None''''' of the CS Ugrad lab machines ''(ugrad1 through ugrad24, ugradx, ugradz)'' will work.  They'll be running, but users won't be able to log in to them, and they'll appear to hang for users already logged in at the time the outage starts.  These systems should return to normal after the outage is over.
-::* CS Ugrad web pages ''(under www.ugrad.cs.jhu.edu)'' will not load properly.
-::* Users with CS Ugrad email accounts will not be able to retrieve their mail.  Sending mail will technically work, but if your mail client is configured to save copies of messages to a mail folder, that will not work (and might prevent the mail from being sent).  Mail sent to CS Ugrad accounts will be available after the outage is over.  (That incoming CS Ugrad mail will queue on our central mail server during the outage.)
-::* ''dbase.cs.jhu.edu'', the MySQL server used for the Databases class, will be unavailable.
--->
-<!--                   -->
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