Difference between revisions of "Notices"
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<!-- *************** BEGIN ACTIVE NOTICES **************************** --> | <!-- *************** BEGIN ACTIVE NOTICES **************************** --> | ||
| − | == | + | == {{red|CS IT STAFF AVAILABILITY}} == |
* The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. | * The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. | ||
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| − | == | + | == {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == |
=== PLANNED ''JHU'' SERVICE OUTAGES === | === PLANNED ''JHU'' SERVICE OUTAGES === | ||
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| − | == | + | == {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} == |
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=== UNPLANNED ''JHU'' SERVICE OUTAGES === | === UNPLANNED ''JHU'' SERVICE OUTAGES === | ||
| − | ==== | + | ==== {{red|9/29/23 MAJOR JHU email outage and delays}} ==== |
:JHU is experiencing email issues with it's @jhu.edu mail services due to a global outage at Cisco. This affects both incoming and outgoing email messages to external recipients. It also impacts systems that send email through JHU's email gateways. Expect major mail delays until this is fixed. (We suspect that those with @jhu.edu addresses can still send and receive to others with @jhu.edu addresses.) | :JHU is experiencing email issues with it's @jhu.edu mail services due to a global outage at Cisco. This affects both incoming and outgoing email messages to external recipients. It also impacts systems that send email through JHU's email gateways. Expect major mail delays until this is fixed. (We suspect that those with @jhu.edu addresses can still send and receive to others with @jhu.edu addresses.) | ||
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:The actual power outage is planned to start at 6am, Saturday morning, March 30,, and will continue for approximately an 8.5 hours. '''''However,''''' we need to safely bring down our computer servers and clients ''earlier'' than that (before the power goes out.) We plan to bring our systems down that morning around '''5am'''. And although the power to the building should restored around 2:30pm that same day, we will not have all our systems back up and running until approx. 4:30pm, so plan on about 2 hours after the power outage is deemed over until our servers and services are available again. | :The actual power outage is planned to start at 6am, Saturday morning, March 30,, and will continue for approximately an 8.5 hours. '''''However,''''' we need to safely bring down our computer servers and clients ''earlier'' than that (before the power goes out.) We plan to bring our systems down that morning around '''5am'''. And although the power to the building should restored around 2:30pm that same day, we will not have all our systems back up and running until approx. 4:30pm, so plan on about 2 hours after the power outage is deemed over until our servers and services are available again. | ||
| − | : | + | :{{red|Please read all of the notes below regarding Malone Hall Residents, CS Server Room users, and a list of the CS IT services that will be unavailable during the outage.}} |
| − | :: | + | ::{{red|'''NOTES TO MALONE HALL RESIDENTS:'''}} During the time of the outage, we're assuming most building lights will be out and the J-Card system might be out too. That might make it more difficult to get into the building during the outage. But with the power out, we're not sure how much need there will be for anyone to be in the building during that time anyway. If you have an office refrigerator, expect that to be out too. If you are counting on your UPS (battery-backup) systems to continue powering your office equipment, keep in mind the expected length of the outage (8 hours) and plan for a longer period of time, just to be safe. And keep in mind that your office phones may be inoperable during the outage. So please plan in advance for this outage. |
| − | :: | + | ::{{red|'''NOTE TO CS SERVER ROOM (MH G-29) SERVER OWNERS:'''}} Our server room will be out of power, so our servers will be unavailable. If you host servers in the server room, your servers will be down as well. Plan ahead of time to shut down and to bring back up your servers. Your group is responsible for any systems you choose to shut down before the outage or boot back up after the outage. |
=====Tracking Our CS IT Services Status Updates During The Outage===== | =====Tracking Our CS IT Services Status Updates During The Outage===== | ||
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**End Specific Client shutdown TEMPLATE** --> | **End Specific Client shutdown TEMPLATE** --> | ||
| − | == | + | == {{red|CS COMPUTING LAB AVAILABILITY}} == |
<!-- ***** NORMAL POSTING MH 122****** --> | <!-- ***** NORMAL POSTING MH 122****** --> | ||
<br> | <br> | ||
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| − | === Malone '''MH 122''' ''and'' '''G61''' Ugrad and Masters Labs | + | === Malone '''MH 122''' ''and'' '''G61''' Ugrad and Masters Labs {{red|'''''Closure'''''}}=== |
:'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, '''and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest. | :'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, '''and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest. | ||
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:'''MH 122''' (CS Undergrad Lab/Collaboration room): Is now '''''available for in-person access'''''. | :'''MH 122''' (CS Undergrad Lab/Collaboration room): Is now '''''available for in-person access'''''. | ||
| − | ::All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. | + | ::All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. {{red|Masks are required for entry.}} |
:'''MH G61''' (CS Masters/Ugrad Labs): Is now '''''available for in-person access'''''. | :'''MH G61''' (CS Masters/Ugrad Labs): Is now '''''available for in-person access'''''. | ||
| − | ::The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. | + | ::The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. {{red|Masks are required for entry.}} |
Please see our [https://support.cs.jhu.edu/wiki/Category:Labs Labs] page for further information. | Please see our [https://support.cs.jhu.edu/wiki/Category:Labs Labs] page for further information. | ||
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:Due to this shutdown for repair, several of our CS Ugrad Net services will be unavailable during this time. If there are any unexpected complications during the repair process that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at [https://support.cs.jhu.edu/wiki/Notices https://support.cs.jhu.edu/wiki/Notices] | :Due to this shutdown for repair, several of our CS Ugrad Net services will be unavailable during this time. If there are any unexpected complications during the repair process that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at [https://support.cs.jhu.edu/wiki/Notices https://support.cs.jhu.edu/wiki/Notices] | ||
| − | + | {{red|UPDATE: 10/4/16 7:15am All systems back in operation! }} | |
====Suspended (Unavailable) Ugrad Net services while ''barley.cs.jhu.edu'' is down==== | ====Suspended (Unavailable) Ugrad Net services while ''barley.cs.jhu.edu'' is down==== | ||
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:Future updates will be posted on the [https://support.cs.jhu.edu/wiki/Notices Notices] page of the CS IT Support Wiki | :Future updates will be posted on the [https://support.cs.jhu.edu/wiki/Notices Notices] page of the CS IT Support Wiki | ||
| − | + | {{red|UPDATE: 10/4/16 7:15am All systems back in operation! }} | |
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:Future updates will be posted on the [https://support.cs.jhu.edu/wiki/Notices Notices] page of the CS IT Support Wiki | :Future updates will be posted on the [https://support.cs.jhu.edu/wiki/Notices Notices] page of the CS IT Support Wiki | ||
| − | + | {{red|UPDATE: 10/4/16 7:15am All systems back in operation! }} | |
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**************** MAIL BOUNCES TEMPLATE - END --> | **************** MAIL BOUNCES TEMPLATE - END --> | ||
| − | == | + | == {{red|AUDIO/VISUAL (A/V) OUTAGES}} == |
:None at this time. | :None at this time. | ||
[[Category:All]] | [[Category:All]] | ||
Revision as of 14:00, 7 June 2024
CS IT STAFF AVAILABILITY
- The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
- We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
- Therefore, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
- For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.
CS IT SERVICE OUTAGES (Unplanned & Planned)
UNPLANNED CS IT SERVICE OUTAGES
- None at this time.
PLANNED CS IT SERVICE OUTAGES
- None at this time.
CS COMPUTING LAB AVAILABILITY
CLSP SUMMER PROGRAM
- MH 122 UNAVAILABILITY
- WHAT: MH 122 (and its breakout rooms) will be closed for the summer due to a CLSP workshop being held there.
- WHEN: Wednesday, June 5 through Tuesday, August 6.
- NOTES:
- The MH 122 Linux systems, ugrad1 through ugrad12, will continue to be available, but only remotely via ssh. There will be some downtime for those systems on 6/5 and on 8/6 as the systems are transferred from, and then, back to MH 122. Please see our page on: Linux_Clients_on_the_CS_Undergrad_Net https://support.cs.jhu.edu/wiki/Linux_Clients_on_the_CS_Undergrad_Net for a list of our remotely-available Ugrad Linux systems.
- The printer in MH 122 will be unavailable during this time.
- The G61 Masters/Ugrad Lab will remain open and available during the summer, and its Linux systems will be available for in-person and remote work, as usual. The G61 printer will remain available as well.
- MH G61 (CS Masters/Ugrad Labs) is available for in-person access.
AUDIO/VISUAL (A/V) OUTAGES
- None at this time.