Snippets:Notice Templates

Testing new snippets for Notices

Planned JHU Service Outages TEMPLATES

Template JHU Service Outage 1

Planned JHU outage with Malone Hall

• WHEN: Friday, March 10, starting around 11am and lasting until completed
• WHAT: Wi-Fi access point replacement

• DETAILS: JHU Networking will be swapping out all of the Hopkins-managed Malone Hall wifi access points in the building. They plan to start work around 11am that Friday, and they expect it could take 4 hours, more or less, to replace them all. During that time, wifi access might disappear and reappear. Additionally, when your wireless device tries to reconnect to the newly-replaced access point, you might be prompted to accept a certificate, and we were informed that you should do so.
  
  After the wifi outage, if you continue to have issues with your device, please contact JHU IT directly... Visit Wireless Networking for details on who to contact for assistance.

Template JHU Service Outage 2

JHU Networking has indicated they are testing power transfer equipment in Mason Hall that will affect several buildings, including Malone and Hackerman. They will be cycling power to the buildings, perhaps several times. They expect their outages to be < 10 seconds each.

Our CS IT servers that provide you most of our IT services should remain up and running, since our servers have backup battery power. Unfortunately, the JHU network in the building does not. So, you will probably experience brief network interruptions when the power is cycled by Facilities. And each time the power is out, CS services that you interact with (email, web, home directories, etc.) will be inaccessible due to the building's network being unavailable during the outage times.

Faculty who run their own servers in the CS Server Room (MH G-29), please note that if you do not have UPS units in your racks (and most of you do not), you can expect your systems will power cycle each time Facilities cycles power in Malone Hall. Please be aware. PhD students who maintain those systems (and perhaps other systems in the building), please keep that in mind as well.

The CS computing labs' systems (currently, for the summer, all located in G-61), those computers are not on UPS systems, so those computers will power cycle and should boot back up on their own. But, if you're planning to use our lab systems, because they might go up and down several times during the electrical work time period, you might not want to do your school work on those systems during that time.

Planned JHU Outage 3. BGE Outage

JHU Facilities is preparing for BGE to test electrical equipment that affects several Homewood buildings. They will be performing this test on Saturday evening, June 26 at 8pm. If you recall, back on May 6, there was a very short power outage that affected our building and others. The testing BGE will be doing is part of their troubleshooting what happened in May.

In the case of the upcoming 6/26 testing, there is a potential for another short power outage (1 to 2 minutes) that evening.

A short outage of this type will affect our CS servers and IT services in the following way: Although our servers should physically stay running, as they are on battery-backed equipment, because our services require network connections that are controlled by JHU (and not on battery backup), all of our CS IT services will be unavailable during the expected brief outage.

Once the power returns, our services should be available again, because the network should be available again.

Also, if there is indeed an outage, the CS Grad and Undergrad Lab systems (that currently, you can only access remotely) will power off. However, when power is restored, those lab systems should automatically reboot.

Other notes: WiFi and other networking in the building would be unavailable during the outage. Most likely, lights would be unavailable. My group does not maintain J-Card systems, so we do not know how the J-Card readers will perform during a power outage.

For your own equipment, whether it be in your office or the server room, please prepare as for any other planned power outage.

If there are additional details that we hear of, we will update here.

UNPLANNED JHU SERVICE OUTAGES TEMPLATES

9/29/23 MAJOR JHU email outage and delays

JHU is experiencing email issues with it's @jhu.edu mail services due to a global outage at Cisco. This affects both incoming and outgoing email messages to external recipients. It also impacts systems that send email through JHU's email gateways. Expect major mail delays until this is fixed. (We suspect that those with @jhu.edu addresses can still send and receive to others with @jhu.edu addresses.)

UPDATE: JHU has implemented a work-around to the email problem, and email delivery has returned to normal.

CS IT SERVICE OUTAGES (Unplanned & Planned) TEMPLATES

Printer Unavailable

Issue with MH-122's MH122PRT printer

• WHEN: Started Aug 15, 2022 around 7am
• WHAT: The HP printer in MH-122, mh122prt, is down due to a fuser error. Service has been called.

• DETAILS: In the meantime, please use the printer in MH-G61, mhG61prt.
  
  Other available printers can be found at: Available Printers