Personal or Research Lab-owned Computer Issues
As noted in the Computer Systems We Manage/Maintain/Support section of the Services Provided By CS IT Services page, CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)
CS Faculty and researchers and their students typically self-maintain their own systems. (This includes server room rack setup and server installs.)
If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options:
- Contact JHU's IT Help Desk at 410-516-HELP or submit a JHU IT Service Request.
- Contact WSE's (Whiting School of Engineering) IT group. They can look at your system, but if it is something they cannot address, they might be able to provide you with other resources for further troubleshooting or repair. They can be reached at wsehelp@jhu.edu
Mac/Apple Products Users
Please visit JHU's Technology Store in the basement of Garland Hall, as they offer some technical support for Apple products.