Contacting JHU IT Support

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While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services JHU IT provides to the University (including @jhu.edu email, JHU One Box, and JHU VPN services, amongst many others.)

For support of services directly offered by JHU IT, you can reach them:

by calling them by phone at 410-516-HELP
- It's the fastest way to reach JHU IT Support.
- You will be provided a ticket number for your issue.

by visiting their website: https://johnshopkins.service-now.com/serviceportal
- You will need your JHED credentials to access that page.
- Once you arrive at that page, choose the red Get Help link on the left.