Contacting JHU IT Support

While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services JHU IT provides to the University (including @jhu.edu email, JHU One Box, and JHU VPN services, amongst many others.)

JHU IT's main help website can be found at: https://it.johnshopkins.edu/help

Open A Trouble Ticket With JHU IT

To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them:

• by calling them by phone at 410-516-HELP
  • It's the fastest way to reach JHU IT Support.
  • You will be provided a ticket number for your issue.

• by visiting their Service website: https://johnshopkins.service-now.com/serviceportal
  • You will need your JHED credentials to access that page.
  • Once you arrive at that page, choose the red Get Help link on the left.