Notices

CS IT STAFF AVAILABILITY (New!)

NOTE: Beginning March 18, 2020, and until further notice, the CS IT Support Staff will not be available in-person. We will continue being available M-F, 8:30 to 5pm, but online only. Therefore, please remember to email support@cs.jhu.edu for assistance. Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for accounts, etc.

SERVICE OUTAGES

UNPLANNED CS SERVICE OUTAGES

None at this time.

PLANNED CS SERVICE OUTAGES

Major CS Grad/Research Net service outage (mail, web, home directories, login, etc.)

WHAT: Major CS Grad/Research Net IT services outage, as we update our file server system.

WHEN Tuesday morning, Oct 13, 5am to approx. 6am.

DETAILS

Our CS Grad/Research Net home directory file server, rtfm.cs.jhu.edu, will be rebooted so that a time-sensitive, required update can be applied. We will apply the required update this coming Tuesday morning, Oct 13, starting at 5am. We expect the reboot and configuration to take no more than an hour if all goes well.from 5am to approximately 6am.

During the process of applying updates, several of our CS services will be unavailable. If there are any unexpected complications during the update process that will delay the restoration of services, we will update this CS IT Support Wiki's Notices page.

Suspended (Unavailable) Grad/Research Net services expected to be down while rtfm.cs.jhu.edu is rebooted:

• CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users.

• Incoming mail (for both Grad and Ugrad Nets) should be queued by the sender until our mail service is back up again. Outgoing mail will not be available for Grad Net users only.

• IMAP, POP, and Webmail from our CS (Grad/Research Net) Mail server will be unavailable.

• Some CS webpages, including user (and possibly lab and other CS pages), will be unavailable.

• Grad/Research Net user accounts/home directories will be inaccessible during the downtime.

• SMB File Shares (CS Office Staff uses these) will be unavailable.

• SSH service to our CS Grad/Research Net Linux boxes (masters1 through masters16, gradx, and gradz) will be unavailable.

• Console (desktop) access to masters1 through masters16 will be unavailable. However, since users are not currently allowed in the CS labs, this should not be an issue.

• MySQL service via the mysql.cs.jhu.edu server will be unavailable.

None at this time.

CS COMPUTING LAB AVAILABILITY

MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.

All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.

G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.

For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.

For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.

AUDIO/VISUAL (A/V) OUTAGES

None at this time.