Difference between revisions of "A/V (Audio-Visual) In The Malone Seminar & Conference Rooms"
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==If You Experience Hardware Problems or Use Issues With The A/V Equipment...== | ==If You Experience Hardware Problems or Use Issues With The A/V Equipment...== | ||
| − | (Please see the end of this article for a "Who to call for what A/V | + | (Please see the end of this article for a "Who to call for what A/V issue?" matrix.) |
The hardware portion of the A/V services in these rooms are supported by JHU's A/V service, known as '''KIT-CATS'''. If you're having issues with the A/V hardware (not working or cannot figure out how to use) in a Malone seminar room please contact: | The hardware portion of the A/V services in these rooms are supported by JHU's A/V service, known as '''KIT-CATS'''. If you're having issues with the A/V hardware (not working or cannot figure out how to use) in a Malone seminar room please contact: | ||
Revision as of 19:30, 31 October 2014
The various seminar rooms in Malone Hall are shared by CS and HEMI and have a variety of A/V capabilities, including Polycom-based video conferencing.
If You Experience Hardware Problems or Use Issues With The A/V Equipment...
(Please see the end of this article for a "Who to call for what A/V issue?" matrix.)
The hardware portion of the A/V services in these rooms are supported by JHU's A/V service, known as KIT-CATS. If you're having issues with the A/V hardware (not working or cannot figure out how to use) in a Malone seminar room please contact:
KIT-CATS
(Krieger Information Technology - Classroom Audiovisual Technology Support)
Polycom Video Conferencing In a Malone Hall Seminar Room
Video conferencing in the Malone seminar rooms can be accomplished with Polycom-based video conferencing. There is Polycom-related hardware available for use in the following rooms:
MH 107
MH 222
MH 338
Scheduling A Polycom Video Conference For Malone Hall
Scheduling of a multi-user Polycom video conference is coordinated by JHU's Video Network Operations Center (VNOC).
When Do You Need To Schedule A Polycom Video Conference For Malone Hall?
Scheduling a conference is required when you want more than two participants in the conference (i.e., multi-user.)
If it's only a point-to-point call (one video system connecting to another video system), you do not need to schedule a conference. However, if you want more than two endpoints to connect to a conference, the conference needs to be on "the bridge" maintained by JHU's Video Network Operations Center (VNOC), and therefore, requires scheduling.
How To Schedule A Polycom Video Conference In Malone Hall
(First, you'll need to schedule to use the actual Seminar/Conference Room containing the Polycom equipment. Please contact Debbie in MH 160 for more info on scheduling the use of a room.)
To schedule a video conference, please read and follow the instructions provided in this Scheduling a Malone Hall Video Conference document. This information can also be found at: http://www.it.johnshopkins.edu/services/collaboration_tools/video/conferencingprocedures.html
Having issues/questions/problems with the Polycom video conferencing service?
If you have any issues or questions or problems with the Polycom video conferencing service, please contact:
JHU's Video Network Operations Center (VNOC)
- Availability: M-F, 8:30-5:00 pm
- Phone: 667-208-6100
- Email: VTC@jhu.edu
Testing a Polycom Unit with a "Test Room"
Visit Testing the Polycom System for info on a "test room" to connect to with the Polycom.
Who To Call For What A/V Issue?
| If your issue is with... | Call... |
|---|---|
| Projector trouble, Wall Plates, or Connections | KIT-CATS |
| Questions about using projector or other A/V hardware | KIT-CATS |
| Crestron (touch panel) problems | KIT-CATS |
| Polycom Hardware | KIT-CATS |
| To Schedule a Video Conference | JHU-VCUC |
| Video Conference issues | JHU-VCUC |
| For Certification of Video Site | JHU-VCUC |