A/V (Audio-Visual) In The Malone Seminar & Conference Rooms

The various seminar rooms in Malone Hall are shared by CS and HEMI and have a variety of A/V capabilities, including Polycom Video Conferencing.

The A/V is these rooms is supported by KIT-CATS or VNOC depending upon the application (see below for details, including contact info for both.)

(Each room has a PC that has Adobe Connect and SKYPE. For those PCs you log in with JHED ID. Unfortunately, Skype is not officially supported here. It's available for use, but JHU will not offer support (as far as we know.) Adobe Connect is also available on the PC in each of the A/V rooms. Kit-cats might be able to help with Adobe Connect, or they might refer you to JHU's Adobe Connect group.)

There are binders with contact info (use & troubleshooting), and some helpful docs in the video conference seminar rooms. See below for the video conferencing room numbers and details on Malone Hall's Polycom and SKYPE videoconferencing capabilities.

Questions about any of these services should be directed to Kit-cats or VNOC.

Who To Call For What A/V Issue?

If your issue is with...	Call...
Projector trouble, Wall Plates, or Connections	KIT-CATS
Questions about using projector or other A/V hardware	KIT-CATS
Crestron (touch panel) problems	KIT-CATS
Adobe Connect	Try KIT-CATS first
Skype	Available, but not officially supported
Polycom Hardware	VNOC
To Schedule a Polycom Video Conference	VNOC
Polycom Video Conference issues	VNOC
For Certification of Polycom Video Site	VNOC

Support for The A/V Equipment - KIT-CATS

Primary support for A/V Equipment in the Malone Hall conference rooms is handled by JHU's A/V service known as KIT-CATS

(Krieger Information Technology - Classroom Audiovisual Technology Support)

• http://web1.johnshopkins.edu/classrooms/avservices/
• kitcats@jhu.edu
• 410-516-6699

Kit-cats can provide you setup and troubleshooting support for all except for Polycom Video Conferencing which is supported by VNOC.

Polycom Video Conferencing In a Malone Hall Seminar Room - VNOC

Video conferencing in the Malone seminar rooms can be accomplished with Polycom-based video conferencing. There is Polycom-related hardware available for use in the following rooms:

MH 107

MH 137

MH 328

MH 322 (Now a set of offices.)

Scheduling A Polycom Video Conference For Malone Hall

Scheduling of a multi-user Polycom video conference is coordinated by JHU's Video Network Operations Center (VNOC).

When Do You Need To Schedule A Polycom Video Conference For Malone Hall?

Scheduling a conference is required when you want more than two participants in the conference (i.e., multi-user.)

If it's only a point-to-point call (one video system connecting to another video system), you do not need to schedule a conference. However, if you want more than two endpoints to connect to a conference, the conference needs to be on "the bridge" maintained by JHU's Video Network Operations Center (VNOC), and therefore, requires scheduling.

How To Schedule A Polycom Video Conference In Malone Hall

(First, you'll need to schedule to use the actual Seminar/Conference Room containing the Polycom equipment. Please contact Debbie in MH 160 for more info on scheduling the use of a room.)

To schedule a video conference, please read and follow the instructions provided in this Scheduling a Malone Hall Video Conference document. This information can also be found at: http://www.it.johnshopkins.edu/services/collaboration_tools/video/conferencingprocedures.html

Having issues/questions/problems with the Polycom video conferencing service?

If you have any issues or questions or problems with the Polycom video conferencing service, please contact:

JHU's Video Network Operations Center (VNOC)

• Availability: M-F, 8:30-5:00 pm
• Phone: 667-208-6100
• Email: VTC@jhu.edu

Testing a Polycom Unit with a "Test Room"

Visit Testing the Polycom System for info on a "test room" to connect to with the Polycom.

SKYPE Video Conferencing In A Malone Hall Seminar Room

Video conferencing in the Malone seminar rooms can also be accomplished with SKYPE-based video conferencing. The Polycom-related hardware located in the following rooms are also configured to be used with SKYPE:

MH 107

MH 137

MH 328

MH 322 (now a set of offices.)

In addition to the Polycom hardware, these rooms include a dedicated Windows 7-based PC connected to the Polycom cameras and room microphones to take advantage of the existing video hardware.

You might not see the PC (as it resides in the cabinet), but you should find the keyboard/trackpad on the cabinet or a table in each of these rooms.

How To Display a SKYPE Session On The Video Displays

• From the Crestron panel in the room, choose Cabinet PC.
• You should see the PC's Welcome login window appear. (If the system is already logged in from prior use, please log out of it before you continue.)
• Log into Windows using your JHED ID and JHED password.
• Once logged in, launch SKYPE.
• Log into Skype with your own Skype credentials, not your JHED credentials.

At this point, you can make/receive your SKYPE-based video conference call.

Remember to log out of SKYPE and your Windows session before leaving the room.

Adding Slides to your SKYPE Conference Call

If you have Power Point slides to present within your conference call, you must transfer them to the PC via USB thumb drive (PC is in the cabinet) or some online method.

Once the file is on the PC...

• Start SKYPE
• Bring up your Power Point document.
• Near the bottom of your SKYPE video window, you should see a large + (plus) sign enclosed in a circle.
• Click the Plus sign. A menu will appear.
• Click Share screens... A "share screen" window appears.

(By default, SKYPE will share the screen/desktop. But, the “Share your screen” pull-down menu also includes an option of just sharing a window. For most purposes, sharing the screen should be fine. )

• From the "Share screens" window, click Start, and your screen’s display (and, whatever is on it, Power Point, etc.) should appear in SKYPE at both your display and the remote user’s display.

NOTES:

You should see your own video window in the corner of the display.

You should also see the option to "Stop sharing" in your inset video window.