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Revision as of 15:09, 26 August 2021


CS IT STAFF AVAILABILITY

Beginning March 18, 2020, and until further notice...
  • The CS IT Support Staff will not be available in-person.
  • We will continue being available M-F, 8:30 to 5pm, but online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio now provides a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES

UNPLANNED CS IT SERVICE OUTAGES

WHAT: G61's MHG61PRT printer is down for repair.
WHEN: Started Aug 26, 2021 at 11am
DETAILS: The HP printer in G-61, MHG61PRT is down for repair. The repair company needs to order a part. It is unknown when the part will become available and installed.
In the meantime, please use the printer in MH-122, MH122PRT.
Other available printers can be found at: Available Printers


Issue with Grad Net Self-Service File Recovery

  • WHEN: Started around October 30, 2020
  • WHAT: Intermittent errors while using self-service recovery

  • DETAILS: The /users/backup directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Although you may still attempt the self-service recovery, until further notice, if you need a file restored and are having issues accessing the /users/backups directory, please request restoration from our offline backups.

    We are working on getting a fix for it, but it might be some time before that fix is available.

    NOTE: Self-Service File Recovery continues to be available on the CS Ugrad Net.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

UPDATE - July 19, 2021 - The CS Computing Labs are once again available for in-person access...

MH-122 (CS Undergrad Lab/Collaboration room): Is now available for in-person access.
All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh.
G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.
The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh.

Please see our Labs page for further information.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.