Difference between revisions of "Resetting a CS Lab Printer That Hangs"
(Created page with "CS Labs MH 122 and MH G-61 each house an HP LaaserJet 4350 printer. Per the [https://support.cs.jhu.edu/wiki/Available_Printers available printers list]: MH-122's printer is...") |
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| − | CS Labs MH 122 and MH G-61 each house an HP | + | CS Labs MH 122 and MH G-61 each house an HP LaserJet 4350 printer. |
| − | Per the [https://support.cs.jhu.edu/wiki/Available_Printers available printers list] | + | Per the [https://support.cs.jhu.edu/wiki/Available_Printers available printers list]... |
| − | MH-122's printer is called '''mh122prt''' | + | :MH-122's printer is called '''mh122prt''' |
| − | and | + | ::and |
| − | MH G-61's printer is called '''mhg61prt''' | + | :MH G-61's printer is called '''mhg61prt''' |
If you notice either of these printers are hung up ''(not related to a printer jam)'', it could be an incompatible document or a document that triggers an '''error 49.4C02''' or something similar might have occurred. | If you notice either of these printers are hung up ''(not related to a printer jam)'', it could be an incompatible document or a document that triggers an '''error 49.4C02''' or something similar might have occurred. | ||
| Line 13: | Line 13: | ||
Generally, to unhang these printers, try the following steps: | Generally, to unhang these printers, try the following steps: | ||
| − | * Power off the printer with the | + | * Power off the printer with the power switch on the right side of the printer. |
* Wait 1 minute. (Helps the internal memory clear out.) | * Wait 1 minute. (Helps the internal memory clear out.) | ||
| Line 19: | Line 19: | ||
* Power the printer back on and wait until the screen shows ''Ready'' | * Power the printer back on and wait until the screen shows ''Ready'' | ||
| − | + | :'''IMPORTANT NOTE:''' Try not to turn off a printer while it is in the middle of printing. Perhaps hit the menu button and find a "Cancel Print"-type of option. Otherwise, the printer might jam. | |
| − | [[Category: | + | If the printer still doesn't work, please email [mailto:support@cs.jhu.edu support@cs.jhu.edu] with a full description of the problem (including which CS Lab room # the printer resides in.) |
| + | |||
| + | [[Category:Printing]] | ||
Latest revision as of 17:05, 27 August 2021
CS Labs MH 122 and MH G-61 each house an HP LaserJet 4350 printer.
Per the available printers list...
- MH-122's printer is called mh122prt
- and
- MH G-61's printer is called mhg61prt
If you notice either of these printers are hung up (not related to a printer jam), it could be an incompatible document or a document that triggers an error 49.4C02 or something similar might have occurred.
Generally, to unhang these printers, try the following steps:
- Power off the printer with the power switch on the right side of the printer.
- Wait 1 minute. (Helps the internal memory clear out.)
- Power the printer back on and wait until the screen shows Ready
- IMPORTANT NOTE: Try not to turn off a printer while it is in the middle of printing. Perhaps hit the menu button and find a "Cancel Print"-type of option. Otherwise, the printer might jam.
If the printer still doesn't work, please email support@cs.jhu.edu with a full description of the problem (including which CS Lab room # the printer resides in.)