Difference between revisions of "Resetting a CS Lab Printer That Hangs"
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| − | CS Labs MH 122 and MH | + | CS Labs MH 122 and MH 316 each house an HP LaserJet 4350 printer. |
Per the [https://support.cs.jhu.edu/wiki/Available_Printers available printers list]... | Per the [https://support.cs.jhu.edu/wiki/Available_Printers available printers list]... | ||
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::and | ::and | ||
| − | :MH | + | :MH 316's printer is called '''mh316prt''' |
If you notice either of these printers are hung up ''(not related to a printer jam)'', it could be an incompatible document or a document that triggers an '''error 49.4C02''' or something similar might have occurred. | If you notice either of these printers are hung up ''(not related to a printer jam)'', it could be an incompatible document or a document that triggers an '''error 49.4C02''' or something similar might have occurred. | ||
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* Power the printer back on and wait until the screen shows ''Ready'' | * Power the printer back on and wait until the screen shows ''Ready'' | ||
| − | If the printer still doesn't work, please email [mailto:support@cs.jhu.edu support@cs.jhu.edu] with a full description of the problem (including which CS Lab room # the printer resides in. | + | :'''IMPORTANT NOTE:''' Try not to turn off a printer while it is in the middle of printing. Perhaps hit the menu button and find a "Cancel Print"-type of option. Otherwise, the printer might jam. |
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| + | If the printer still doesn't work, please email [mailto:support@cs.jhu.edu support@cs.jhu.edu] with a full description of the problem (including which CS Lab room # the printer resides in.) | ||
[[Category:Printing]] | [[Category:Printing]] | ||
Latest revision as of 16:05, 2 June 2026
CS Labs MH 122 and MH 316 each house an HP LaserJet 4350 printer.
Per the available printers list...
- MH-122's printer is called mh122prt
- and
- MH 316's printer is called mh316prt
If you notice either of these printers are hung up (not related to a printer jam), it could be an incompatible document or a document that triggers an error 49.4C02 or something similar might have occurred.
Generally, to unhang these printers, try the following steps:
- Power off the printer with the power switch on the right side of the printer.
- Wait 1 minute. (Helps the internal memory clear out.)
- Power the printer back on and wait until the screen shows Ready
- IMPORTANT NOTE: Try not to turn off a printer while it is in the middle of printing. Perhaps hit the menu button and find a "Cancel Print"-type of option. Otherwise, the printer might jam.
If the printer still doesn't work, please email support@cs.jhu.edu with a full description of the problem (including which CS Lab room # the printer resides in.)