Difference between revisions of "Contacting JHU IT Support"
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* Issues with your JHED ID account, including your JHED password. | * Issues with your JHED ID account, including your JHED password. | ||
* JHU's ''@jhu.edu'' email (Microsoft Echange) | * JHU's ''@jhu.edu'' email (Microsoft Echange) | ||
| − | * JHU | + | * JHU OneDrive |
* JHU VPN | * JHU VPN | ||
* Certain Microsoft software products | * Certain Microsoft software products | ||
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==Open A Trouble Ticket With JHU IT== | ==Open A Trouble Ticket With JHU IT== | ||
| − | To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them | + | :To open a trouble ticket to obtain support of IT-related services directly offered by JHU IT, you can reach them... |
* by calling them ''by phone'' at '''410-516-HELP''' | * by calling them ''by phone'' at '''410-516-HELP''' | ||
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*by visiting their ''Service website'': '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]''' | *by visiting their ''Service website'': '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]''' | ||
**You will need your JHED credentials to access that page. | **You will need your JHED credentials to access that page. | ||
| − | **Once you arrive at that page, choose the red | + | **Once you arrive at that page, choose the red {{red|Get Help}} link on the left. |
| + | |||
| + | *by emailing JHU IT at [mailto:help@jhu.edu help@jhu.edu] | ||
| + | ** We are not entirely sure who at JHU/JHU IT will see email sent here, but JHU IT provided this email as an alternative way to reach JHU IT if needed. We suggest, however, to try one of the other above options first. | ||
| + | |||
| + | ==Reporting spam received at your {{red|''@jhu.edu'' or ''@jhmi.edu''}} email address to JHU IT== | ||
| + | |||
| + | :If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' or ''@jhmi.edu'' email address ''directly'' ('''''and''''' it did '''not''' originate from an ''@cs.jhu.edu'' email address or if you don't forward your CS email to your @jhu email), you can visit <!--[http:/. Course info can be found at: /www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page]--> [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d JHU's How-to page for reporting spam]. As part of the process, you'll want to forward that email (including any mail headers, if possible, by '''forwarding''' it ''as an attachment''), to [mailto:spam@jhu.edu spam@jhu.edu] (and perhaps include the word '''SPAM''' somewhere in the Subject line), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well. If you haven't heard back from JHU in a reasonable amount of time, please [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support open a trouble ticket with JHU IT.] | ||
| + | |||
| + | :'''NOTE''': Spam mail received at your ''non-CS'' email address and that ''did not'' originate from an ''@cs.jhu.edu'' address does '''not''' need to be reported to CS IT's email address (support@cs.jhu.edu) | ||
[[Category:Misc]] | [[Category:Misc]] | ||
[[Category:Support Options]] | [[Category:Support Options]] | ||
Latest revision as of 14:22, 7 June 2024
While CS IT Support offers support for the the Computer Science Dept's IT-specific services, JHU IT offers their own IT support for services JHU IT provides to the University including:
- Issues with your JHED ID account, including your JHED password.
- JHU's @jhu.edu email (Microsoft Echange)
- JHU OneDrive
- JHU VPN
- Certain Microsoft software products
- ...and various other Enterprise services
JHU IT's main help website can be found at: https://it.johnshopkins.edu/help
Open A Trouble Ticket With JHU IT
- To open a trouble ticket to obtain support of IT-related services directly offered by JHU IT, you can reach them...
- by calling them by phone at 410-516-HELP
- It's the fastest way to reach JHU IT Support.
- You will be provided a ticket number for your issue.
- by visiting their Service website: https://johnshopkins.service-now.com/serviceportal
- You will need your JHED credentials to access that page.
- Once you arrive at that page, choose the red Get Help link on the left.
- by emailing JHU IT at help@jhu.edu
- We are not entirely sure who at JHU/JHU IT will see email sent here, but JHU IT provided this email as an alternative way to reach JHU IT if needed. We suggest, however, to try one of the other above options first.
Reporting spam received at your @jhu.edu or @jhmi.edu email address to JHU IT
- If you receive spam (including phishing, etc.) email at your @jhu.edu or @jhmi.edu email address directly (and it did not originate from an @cs.jhu.edu email address or if you don't forward your CS email to your @jhu email), you can visit JHU's How-to page for reporting spam. As part of the process, you'll want to forward that email (including any mail headers, if possible, by forwarding it as an attachment), to spam@jhu.edu (and perhaps include the word SPAM somewhere in the Subject line), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well. If you haven't heard back from JHU in a reasonable amount of time, please open a trouble ticket with JHU IT.
- NOTE: Spam mail received at your non-CS email address and that did not originate from an @cs.jhu.edu address does not need to be reported to CS IT's email address (support@cs.jhu.edu)