Difference between revisions of "Notices"
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::'''WHEN:''' Dec 14, 2020 | ::'''WHEN:''' Dec 14, 2020 | ||
| − | ::'''DETAILS:''' Zoom has been problematic for many WSE/CS users as of this morning. If you are having issues logging in, please contact [ | + | ::'''DETAILS:''' Zoom has been problematic for many WSE/CS users as of this morning. If you are having issues logging in, please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT Support] |
Revision as of 15:29, 14 December 2020
CS IT STAFF AVAILABILITY (New!)
- NOTE: Beginning March 18, 2020, and until further notice, the CS IT Support Staff will not be available in-person. We will continue being available M-F, 8:30 to 5pm, but online only. Therefore, please remember to email support@cs.jhu.edu for assistance. Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for accounts, etc.
SERVICE OUTAGES
UNPLANNED JHU SERVICE OUTAGES
- WHAT: ZOOM login issues.
- WHEN: Dec 14, 2020
- DETAILS: Zoom has been problematic for many WSE/CS users as of this morning. If you are having issues logging in, please contact WSE IT Support
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UNPLANNED CS SERVICE OUTAGES
- SELF-SERVICE FILE RECOVERY ISSUES
- 30 October 2020:
- The
/users/backupdirectory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. We're working on getting a fix for it. But, it might be some time before a fix is made available. Therefore, until further notice, if you need a file restored and cannot access the/users/backupsdirectory, please request restoration from our offline backups.
- The
- Self-Service File Recovery continues to be available on the CS Ugrad Net.
PLANNED CS SERVICE OUTAGES
- None at this time.
CS COMPUTING LAB AVAILABILITY
MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.
- All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.
G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.
- For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
- For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.
AUDIO/VISUAL (A/V) OUTAGES
- None at this time.