Difference between revisions of "Notices"
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=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
  
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:None at this time.
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'''WHAT:''' Major CS Ugrad Net IT services outage, as we adjust networking on our Ugrad file server...
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'''WHEN:''' Tuesday, June 17, 2025, from 9am to 11am.
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'''DETAILS:''' Performing network configuration changes on our Ugrad Net's home directory file server known as "barley".
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This will take approximately 2 hours to complete.  During this time, several our of Ugrad IT services will be unavailable.  Below is a list of the services affected...
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====Suspended (Unavailable) Ugrad Net services while the network configuration changes are being performed:====
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* CS Ugrad Mail service, both incoming and outgoing, will be suspended for CS Ugrad Net users.
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* Incoming mail should be queued by the sender until our mail service is back up again. Outgoing mail will not be available.
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* IMAP, POP, and Webmail from our CS (Ugrad Net) Mail server will be unavailable.
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* CS Ugrad Net webpages will be unavailable.
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* CS Ugrad Net user accounts/home directories will be inaccessible during the downtime.
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* ssh service to our CS Ugrad Net Linux boxes (ugrad1 through ugrad24, ugradx, and ugradz) will be unavailable.
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* Console (desktop) access to ugrad1 through ugrad24 will be unavailable.
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* MySQL service via the dbase.cs.jhu.edu server (Dr. Yarowsky's class) will be unavailable.
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If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at:  https://support.cs.jhu.edu/wiki/Notices
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<!-- :None at this time. -->
  
 
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Revision as of 12:15, 11 June 2025


CS IT STAFF AVAILABILITY

  • The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.

PLANNED CS IT SERVICE OUTAGES

WHAT: Major CS Ugrad Net IT services outage, as we adjust networking on our Ugrad file server...

WHEN: Tuesday, June 17, 2025, from 9am to 11am.

DETAILS: Performing network configuration changes on our Ugrad Net's home directory file server known as "barley".

This will take approximately 2 hours to complete. During this time, several our of Ugrad IT services will be unavailable. Below is a list of the services affected...

Suspended (Unavailable) Ugrad Net services while the network configuration changes are being performed:

  • CS Ugrad Mail service, both incoming and outgoing, will be suspended for CS Ugrad Net users.
  • Incoming mail should be queued by the sender until our mail service is back up again. Outgoing mail will not be available.
  • IMAP, POP, and Webmail from our CS (Ugrad Net) Mail server will be unavailable.
  • CS Ugrad Net webpages will be unavailable.
  • CS Ugrad Net user accounts/home directories will be inaccessible during the downtime.
  • ssh service to our CS Ugrad Net Linux boxes (ugrad1 through ugrad24, ugradx, and ugradz) will be unavailable.
  • Console (desktop) access to ugrad1 through ugrad24 will be unavailable.
  • MySQL service via the dbase.cs.jhu.edu server (Dr. Yarowsky's class) will be unavailable.

If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices



CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.


MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.