Contacting JHU IT Support

Revision as of 17:31, 20 December 2022 by Steve410 (talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

While CS IT Support offers support for the the Computer Science Dept's IT-specific services, JHU IT offers their own IT support for services JHU IT provides to the University including:

Issues with your JHED ID account, including your JHED password.
JHU's @jhu.edu email (Microsoft Echange)
JHU OneDrive
JHU VPN
Certain Microsoft software products
...and various other Enterprise services

JHU IT's main help website can be found at: https://it.johnshopkins.edu/help

Open A Trouble Ticket With JHU IT

To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them:

by calling them by phone at 410-516-HELP
- It's the fastest way to reach JHU IT Support.
- You will be provided a ticket number for your issue.

by visiting their Service website: https://johnshopkins.service-now.com/serviceportal
- You will need your JHED credentials to access that page.
- Once you arrive at that page, choose the red Get Help link on the left.