Notices

CS IT STAFF AVAILABILITY

• The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
• We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
• Therefore, please remember to email support@cs.jhu.edu for assistance.
• Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
• For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.

JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES

PLANNED JHU SERVICE OUTAGES

JHU OUTAGE AFFECTING CS:

WHAT: Planned network outage affecting the Homewood Campus (including Malone Hall)

WHEN: Wednesday, December 28, from 6am through 6:20am.

DETAILS: JHU Networking will be upgrading its core software. There will be several brief interruptions to connectivity to the Internet and other resources. The wired and wireless network to most of the Homewood Campus areas will be down for approximately 10 - 20 minutes during the upgrade. JHU Networking expects the most impactful part of the upgrade to occur between 6:00am and 6:20am. However... if firmware updates are required after the main software upgrade is complete, then intermittent outages may be experienced in certain areas of the Homewood Campus while the additional updates are applied. This network outage affects Homewood.

[UPDATE] JHU Networking has indicated that Malone (& Hackerman) will have their network distribution upgraded closer to the 6:10am to 7am Window.

CS IT SERVICE OUTAGES

UNPLANNED CS IT SERVICE OUTAGES

None at this time

PLANNED CS IT SERVICE OUTAGES

WHAT: Most CS IT services will be unavailable due to file server maintenance.

WHEN: Tuesday, December 27, 9:00 am to 12:00 pm

DETAILS: We will be performing maintenance on our several of servers. This will require downtime for several major CS IT services. The affected IT services will be unavailable on the morning of Tuesday, December 27, starting at 9:00 am. Most services should be restored before 10:00 am, but services depending on the ugrad file server will remain unavailable for longer. Please see below for the list of affected services.

CS IT Services That Will Not Be Available During The System Maintenance:

• CS mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. Some CS email services will not be available for CS Ugrad Net users. Incoming mail should be queued by the sender until our mail service is back up again. Outgoing CS mail will not be available to Grad Net users. CS ugrads can send through the JHU mail server, which will remain available. We expect mail service to be restored by 10:00 am, but see below about mail retrieval for ugrad accounts.

• IMAP, POP, and webmail (for both Grad/Research and Ugrad accounts) will be unavailable. We expect Grad Net email to be full operational by 10:00 am. Ugrad IMAP, POP, and webmail should be available by 12:00 pm.

• No locally-stored CS webpages will be available. The main CS website (run by WSE) will remain available, but some individual pages may fail to load. Personal webpages (both grad and ugrad) will not load. Other websites hosted by us for department affiliates (e.g. lab websites) will be unavailable. The CS IT Support Wiki and its Notices page will remain available. We expect all service interruptions for the main webserver (www.cs.jhu.edu) and hosted websites to be completed before 10:00 am. Ugrad personal webpages should be available again by 12:00 pm.

• Grad/Research Net and Ugrad Net user accounts and home directories will be inaccessible during the services outage. We expect Grad Net services to be restored by 10:00 am and Ugrad Net services by 12:00 pm.

• ssh service to our CS Grad/Research Net & Ugrad Net Linux boxes (masters1 through masters16, ugrad1 through ugrad24, gradx, gradz, ugradx,and ugradz) will be unavailable. We expect Grad Net services to be restored by 10:00 am and Ugrad Net services by 12:00 pm.

• Console (desktop) access at any of our lab Linux client systems will be unavailable. We expect Grad Net systems to be available again by 10:00 am and Ugrad Net systems by 12:00 pm.

• SMB (Samba) file shares (the CS office staff and some others use these) will be unavailable. We expect them to be available again by 10:00 am.

• MySQL service via the mysql.cs.jhu.edu server and the dbase.cs.jhu.edu server will be unavailable. We expect mysql.cs.jhu.edu to be available by 10:00am and dbase.cs.jhu.edu by 12:00 pm.

CS COMPUTING LAB AVAILABILITY

MH-122 (CS Undergrad Lab/Collaboration room): Is available for in-person access.

• All CS Linux systems from that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh.

• As of August, 2022, masks are now optional in the lab

G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.

• The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh.

• As of August, 2022, masks are now optional in the lab

Please see our Labs page for further information.

AUDIO/VISUAL (A/V) OUTAGES

None at this time.