Notices

CS IT STAFF AVAILABILITY

• The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
• We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
• Therefore, please remember to email support@cs.jhu.edu for assistance.
• Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
• Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.

CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.

PLANNED CS IT SERVICE OUTAGES

WHAT: Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...

WHEN: Tuesday, February 24, from 6am to 8am.

DETAILS: We need to perform some maintenance on one of our servers. This will take approximately 2 hours to complete. During this time, several our of Grad/Research Net and Ugrad Net IT services will be unavailable. Below is a list of the services affected...

CS IT Services That Will Not Be Available During The Service Outage:

• CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. And some CS email services will not be available for CS Ugrad Net users. Incoming mail should be queued by the sender until our mail service is back up again. Outgoing CS mail will not be available to Grad/Research Net users, but since CS Ugrads can send through the JHU mail server, CS Ugrads might still be able to send email during the services outage (just not from our lab computers or compute servers.)

• IMAP, POP, and webmail (for both Grad/Research and Ugrad accounts) will be unavailable.

• No locally-stored CS webpages will be available. The main CS website (run by WSE) may or may not remain accessible. If you have a personal or lab CS page that we maintain locally in the dept, those will be unavailable. The CS IT Support Wiki and its Notices page will remain available.

• All CS Linux user accounts and home directories on both the Grad/Research and Ugrad Nets will be inaccessible during the service outage.

• ssh service to our Grad and Ugrad Linux clients (masters1 through masters16, ugrad1 through ugrad24, gradx, ugradx, gradz, and ugradz) will be unavailable.

• Console (desktop) access at any of our Linux client systems will be unavailable.

• SMB (SAMBA) File Shares (the CS Office Staff and some others use these) will be unavailable.

• MySQL service via the mysql.cs.jhu.edu server will be unavailable.

If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices

CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access,

MH G61 (CS Masters/Ugrad Labs) is available for in-person access.

AUDIO/VISUAL (A/V) OUTAGES

None at this time.