Contacting JHU IT Support

While CS IT Support offers support for the https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT the Computer Science Dept's IT-specific services], JHU IT offers their own IT support for services JHU IT provides to the University including:

• JHU's @jhu.edu email (Microsoft Echange)
• JHU One Box
• JHU VPN
• Certain Microsoft software products
• ...and various other Enterprise services

JHU IT's main help website can be found at: https://it.johnshopkins.edu/help

Open A Trouble Ticket With JHU IT

To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them:

• by calling them by phone at 410-516-HELP
  • It's the fastest way to reach JHU IT Support.
  • You will be provided a ticket number for your issue.

• by visiting their Service website: https://johnshopkins.service-now.com/serviceportal
  • You will need your JHED credentials to access that page.
  • Once you arrive at that page, choose the red Get Help link on the left.