Notices

Revision as of 19:09, 23 January 2021 by Phil (talk | contribs) (→‎CS Linux Client Unavailability During Upgrades)


CS IT STAFF AVAILABILITY (New!)


NOTE: Beginning March 18, 2020, and until further notice, the CS IT Support Staff will not be available in-person. We will continue being available M-F, 8:30 to 5pm, but online only. Therefore, please remember to email support@cs.jhu.edu for assistance. Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for accounts, etc.


SERVICE OUTAGES

UNPLANNED CS SERVICE OUTAGES

SELF-SERVICE FILE RECOVERY ISSUES
30 October 2020:
The /users/backup directory used for Self-Service File RecoverCS IT Support Wiki y on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. We're working on getting a fix for it. But, it might be some time before a fix is made available. Therefore, until further notice, if you need a file restored and cannot access the /users/backups directory, please request restoration from our offline backups.
Self-Service File Recovery continues to be available on the CS Ugrad Net.


PLANNED CS SERVICE OUTAGES

CS Linux Client Unavailability During Upgrades

We are upgrading our CS Linux Clients to Fedora 33 (from Fedora 31) per the following schedule:
  • On Saturday, January 23 the Linux clients ugradx and gradx will be upgraded. Please use ugradz/gradz or the lab client systems (ugrad1-24/masters1-16) instead.
    • As of 2:00 pm, the upgrades are complete.
  • On Monday, January 25 the systems in Malone G61's Masters/Ugrad Lab will be upgraded. This includes all masters lab systems (masters1 through 16) and the ugrad lab systems in that same area (ugrad13 through 24.) Please use ugradx and gradx instead (as they should now be upgraded.)
  • On Tuesday, January 26, the systems in the Malone 122 Ugrad Lab will be upgraded. These are ugrad lab systems ugrad1 through 12. Please use ugradx (or one of the already-upgraded systems) instead.
  • On Friday, January 29, the Linux clients ugradz and gradz will be upgraded. Please use ugradx, gradx (or one of the already-upgraded systems) instead.
NOTE: On each day, the upgrades will start at roughly 9:00 am and are expected to be complete by 5:00 pm.



CS COMPUTING LAB AVAILABILITY


MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.

All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.

G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.

For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.