Contacting JHU IT Support

Revision as of 17:44, 12 August 2020 by Steve410 (talk | contribs)

While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services JHU IT provides to the University (including @jhu.edu email, JHU One Box, and JHU VPN services, amongst many others.)

JHU IT's main help website can be found at: https://it.johnshopkins.edu/help

Open A Trouble Ticket With JHU IT

To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them:

  • by calling them by phone at 410-516-HELP
    • It's the fastest way to reach JHU IT Support.
    • You will be provided a ticket number for your issue.