Difference between revisions of "How To Reset Your Password"
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==Resetting your CS Account Password==
 
==Resetting your CS Account Password==
  
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:Due to the CS Dept now working remotely, we are working on developing a virtual office hours solution.
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:Due to the CS Dept now working remotely, when you email [mailto:support@cs.jhu.edu support@cs.jhu.edu] with your request for a new password (as we do not know what your old password is), Steve DeBlasio will contact you to set up a [https://support.cs.jhu.edu/wiki/Zoom_For_Video_Conferencing Zoom] meeting to provide you the password.  You must have a J-Card or other picture ID available when you Zoom with Steve.
  
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:In the meantime, if you have account issues, please send an email to [mailto:support@cs.jhu.edu support@cs.jhu.edu]  Steve DeBlasio will email you back with how he'll want to communicate with you to resolve your password issue.  There is a good chance that he will use [https://support.cs.jhu.edu/wiki/Zoom_For_Video_Conferencing Zoom] to communicate with you, so many sure you have Zoom ready to use on your computer or your phone.  And, if you do communicate with zoom, <span style="color:#ff0000"> you will need to show your J-Card to Steve through the camera, so please make sure you have your J-Card handy.</span>
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<!--:If you lose or forget your '''[[:Category:Accounts|CS account]]''' info (username or password) for either our Linux machines, Windows machines, or our CS e-mail services, please visit:
 
<!--:If you lose or forget your '''[[:Category:Accounts|CS account]]''' info (username or password) for either our Linux machines, Windows machines, or our CS e-mail services, please visit:
  
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::[http://www.cs.jhu.edu/it-staff/#sd Steve DeBlasio] (User Accounts, Systems Administration)
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<!--::[http://www.cs.jhu.edu/it-staff/#sd Steve DeBlasio] (User Accounts, Systems Administration)
 
::Malone Hall G-61A
 
::Malone Hall G-61A
 
::Office Hours: Most Weekdays, 12:30pm to 2:30pm.
 
::Office Hours: Most Weekdays, 12:30pm to 2:30pm.
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:'''''<span style="color:#ff0000">Please make sure to bring your J-Card with you.</span>'''''-->
 
:'''''<span style="color:#ff0000">Please make sure to bring your J-Card with you.</span>'''''-->
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<!--==If You Cannot Be On Campus To Pick Up Your New/Reset Password ==
 
<!--==If You Cannot Be On Campus To Pick Up Your New/Reset Password ==

Revision as of 03:32, 29 August 2020

Resetting your CS Account Password

Due to the CS Dept now working remotely, when you email support@cs.jhu.edu with your request for a new password (as we do not know what your old password is), Steve DeBlasio will contact you to set up a Zoom meeting to provide you the password. You must have a J-Card or other picture ID available when you Zoom with Steve.

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Resetting JHU Account (JHED) Passwords

Our CS-related accounts are not associated with JHU's JHED accounts. They are very different. Mind you, some CS Dept. webpages might require you to log in with your JHED account.
The CS IT Support Group does not administer any JHED accounts.
For JHED Account password resets you should contact the JHU IT Helpdesk at 410-516-HELP, and they can assist you.