A/V (Audio-Visual) In The Malone Seminar & Conference Rooms

The various seminar conference rooms in Malone Hall are shared by CS and HEMI and have a variety of A/V capabilities including projectors and video screens.

Please note that CS IT Support is not involved with direct Malone Hall A/V Support, other than providing this documentation page.

Video Conferencing Rooms

Some of the rooms in Malone Hall (MH 107, MH 137 -- belongs to HEMI, and MH 328 -- belongs to Malone Center) are video conferencing rooms that include Polycom video cameras and utilize Polycom Video Conferencing capabilities, using Polycom-based services, independent of PCs, etc.

However, those same rooms also allow the use of Adobe Connect, and unofficially, Skype utilizing Video Conferencing Room PCs that bridge the computer with the Polycom video/audio for a high quality video experience.

Video Conferencing Room PCs

Besides the Polycom cameras and related hardware (used for Polycom Video Conferencing), each video conferencing room also includes a Windows-based PC. These PCs allow the use of Adobe Connect and SKYPE, as the PC is also tied into the Polycom cameras and hardware.

These PCs are physically located within the A/V cabinets and may not be directly visible. You access these PCs by choosing Cabinet PC from the room's Creston touch panel video controls. There is a wireless keyboard on top of the A/V cabinets in each video conferencing room. You log into these video conferencing room PCs using your JHED ID.

Documentation Set

In the video conferencing rooms, there are binders with contact info (use & troubleshooting), and you might find some helpful docs in several of the other A/V seminar rooms as well.

A/V Hardware and General Use Support

Most of the A/V hardware in the seminar and video conferencing rooms (and even in most offices with wall-mounted video monitors) in Malone Hall is supported by:

KIT-CATS

(Krieger Information Technology - Classroom Audiovisual Technology Support).

Polycom Video Conferencing hardware is supported by:

VNOC

(JHU's Video Network Operations Center).

See below for details, including contact info for Kit-cats and VNOC.

It is highly recommended that you plan out your A/V needs before using the Seminar/Conference rooms. Check out what equipment is available in the rooms, and make sure you know how to use that equipment.

Questions about any of these services should be directed to Kit-cats, VNOC, or the Adobe Connect group. Contact info for each can be found elsewhere in this document or by clicking the links in the table below.

Who To Call For What A/V Issue?

If your issue is with...	Contact...
Projector/Monitor trouble, Wall Plates, or Connections	KIT-CATS
Questions about using projector/monitor(s) or other A/V hardware	KIT-CATS
Crestron (touch panel) problems	KIT-CATS
Polycom Hardware	VNOC
To Schedule a Polycom Video Conference	VNOC
Polycom Video Conference issues	VNOC
For Certification of Polycom Video Site	VNOC
For Adobe Connect questions/issues	Adobe Connect Group
Skype	Available on the each Video Conference Room's computer, but not officially supported.
Video Conference Room PCs	KIT-CATS

Support for The A/V Equipment - KIT-CATS

Primary support for A/V Equipment in the Malone Hall conference/seminar rooms (and offices) is handled by JHU's A/V service known as KIT-CATS.

KIT-CATS (Krieger Information Technology - Classroom Audiovisual Technology Support)

http://web1.johnshopkins.edu/classrooms/avservices/

kitcats@jhu.edu

410-516-6699

• If you are using one of the following Malone Hall conference rooms and have an A/V issue, please contact Kit-cats directly. These rooms are: 107, 122, 137, 228, and 328 (and G33/35 for the HEMI folks.)

NOTE: Kit-cats should not ask you for a charge number for servicing those specific rooms. If they do, please contact either: Erin Maher-Moran at x6-4733 emaher2@jhu.edu (Multimedia Services Manager - KITCATS) or Mike Vanschoorisse at x6-0490 mikev@jhu.edu (IT Manager)

• If you are not using A/V in the rooms listed above (for example, your CS/Malone Hall office or a CS meeting room not listed above), and are having A/V issues, and if you are CS-affiliated, please email support@cs.jhu.edu with a complete problem description. We will then pass your request over to Kit-cats who will handle the job from there.

Kit-cats can provide you setup and troubleshooting support for all except for Polycom Video Conferencing which is supported by VNOC and with the meeting setup for Adobe Connect, which is handled by the Adobe Connect group.)

Polycom Video Conferencing In a Malone Hall Seminar Room - VNOC

Video conferencing in the Malone seminar rooms can be accomplished with Polycom-based video conferencing. There is Polycom-related hardware available for use in the following rooms:

MH 107

MH 137

MH 328

Support for the Polycom Video Conferencing Service

If you have any questions, issues, or problems with the Polycom video conferencing service (including the Polycom hardware), please contact:

JHU's Video Network Operations Center (VNOC)

• Availability: M-F, 8:30-5:00 pm
• Phone: 667-208-6100
• Email: VTC@jhu.edu

Scheduling A Polycom Video Conference For Malone Hall

Scheduling of a multi-user Polycom video conference is coordinated by JHU's Video Network Operations Center (VNOC).

When Do You Need To Schedule A Polycom Video Conference For Malone Hall?

Scheduling a conference is required when you want more than two participants in the conference (i.e., multi-user.)

If it's only a point-to-point call (one video system connecting to another video system), you do not need to schedule a conference. However, if you want more than two endpoints to connect to a conference, the conference needs to be on "the bridge" maintained by JHU's Video Network Operations Center (VNOC), and therefore, requires scheduling.

How To Schedule A Polycom Video Conference In Malone Hall

(First, you'll need to schedule to use the actual Seminar/Conference Room containing the Polycom equipment. Please contact Debbie in MH 160 for more info on scheduling the use of a room.)

To schedule a video conference, please read and follow the instructions provided in this Scheduling a Malone Hall Video Conference document. This information can also be found at: http://www.it.johnshopkins.edu/services/collaboration_tools/video/conferencingprocedures.html

Testing a Polycom Unit with a "Test Room"

Visit Testing the Polycom System for info on a "test room" to connect to with the Polycom.

Adobe Connect Video Conferencing In A Malone Hall Seminar Room - JHU Adobe Connect Support

Another way to accomplish Video Conferencing in the Malone seminar rooms is with Adobe Connect-based video conferencing. Adobe Connect is not an application on a PC. It's something you connect to on the web via a web browser.

In addition to Polycom Video Conferencing, the Polycom-related camera and audio hardware located in the following Video Conferencing rooms are also configured to be used with Adobe Connect:

MH 107

MH 137

MH 328

The PCs in these rooms allow you to use a web browser to access Adobe Connect.

Adobe Connect Support

For questions about, or support in the use of, Adobe Connect in Malone Hall, please contact JHU's Adobe Connect group at:

connectsupport@jhu.edu

(If you're having hardware issues with the hardware e.g, PC/Cameras/Mics/etc., you'll want to contact Kit-Cats).

Setting Up An Adobe Connect Meeting

For Adobe Connect info and meeting setup within JHU, please go to: http://connect.johnshopkins.edu

NOTES:

• You might not see the PC (as it resides in the cabinet), but you should find the keyboard/trackpad on the cabinet or a table in each of these rooms.

• Log into the PC using your JHED ID. Don't forget to log out afterwards.

SKYPE Video Conferencing In A Malone Hall Seminar Room - UNSUPPORTED

Video conferencing in the Malone seminar rooms can also be accomplished with SKYPE-based video conferencing. However, JHU does not offer support for Skype.

The Polycom-related camera and audio hardware located in the following video conferencing rooms are configured to be used with SKYPE:

MH 107 (CS)

MH 137 (HEMI)

MH 328 (Malone Center)

Skype resides on the dedicated Windows-based PC in each of the Polycom-based video conferencing rooms. It is a use-at-your-own-risk application.

You might not see the PC (as it resides in the cabinet), but you should find the keyboard/trackpad on the cabinet or a table in each of these rooms.

Log into the PC using your JHED ID. Don't forget to log out afterwards.

Here are some Skype tips we've gathered over time...

How To Display a SKYPE Session On The Video Displays

• From the Crestron panel in the room, choose Cabinet PC.
• You should see the PC's Welcome login window appear. (If the system is already logged in from prior use, please log out of it before you continue.)
• Log into Windows using your JHED ID and JHED password.
• Once logged in, launch SKYPE.
• Log into Skype with your own Skype credentials, not your JHED credentials.

At this point, you can make/receive your SKYPE-based video conference call.

Remember to log out of SKYPE and your Windows session before leaving the room.

Adding Slides to your SKYPE Conference Call

If you have Power Point slides to present within your conference call, you must transfer them to the PC via USB thumb drive (PC is in the cabinet) or some online method.

Once the file is on the PC...

• Start SKYPE
• Bring up your Power Point document.
• Near the bottom of your SKYPE video window, you should see a large + (plus) sign enclosed in a circle.
• Click the Plus sign. A menu will appear.
• Click Share screens... A "share screen" window appears.

(By default, SKYPE will share the screen/desktop. But, the “Share your screen” pull-down menu also includes an option of just sharing a window. For most purposes, sharing the screen should be fine. )

• From the "Share screens" window, click Start, and your screen’s display (and, whatever is on it, Power Point, etc.) should appear in SKYPE at both your display and the remote user’s display.

NOTES:

• You should see your own video window in the corner of the display.

• You should also see the option to "Stop sharing" in your inset video window.

• Remember, Skype is not officially supported at JHU. It's installed on the system for your convenience.

• When you are finished with the system, please delete the file (e.g. powerpoint file) that you copied onto the PC.