Difference between revisions of "Audio-Visual Support Options"

Latest revision as of 15:58, 21 March 2025

INTRO

As of April, 2023, Audio Visual support options for Malone Hall has changed. We are generally no longer using Kit-Cats for A/V support as we had for many years (except, perhaps, in certain circumstances). Instead, WSE now has their own A/V support team, the Center for Media & Technology Solutions (CMTS) group (formerly, the Center for Learning Design & Technology - CLDT), and that's who we will utilize for A/V support.

CS also maintains projectors in the CS Ugrad Lab (MH 122) and the MSSI Lab (MH 316.) See below for A/V support contact info for those two rooms as well. In addition, Hackerman B-17 has been used by CS in the past for seminars and classes. Should CS continue to use that room, and you need A/V support, that info is below too.

NOTE: CS IT does not administer or repair general A/V equipment or services within Malone Hall or for Hackerman B-17's lecture hall, other than the CS Undergrad Computing Lab, Malone Hall 122. Please see below for A/V support options.

General Malone Hall A/V Support

This includes most Malone offices and seminar/conference rooms.

Center for Media & Technology Solutions (CMTS)

(formerly, the Center for Learning Design & Technology - CLDT)

Available Monday through Friday, 8am to 8pm

(410) 514-3124 (Call for faster service.)

cmtshelp@jhu.edu

Submit a Helpdesk Ticket

Provide them as much info as possible including:

the room number where the A/V issue is happening
any details you may have about the A/V equipment (brand, model, etc.)
a detailed explanation of the issue the A/V equipment is experiencing
your contact info

CS Undergrad Lab MH 122 And Its Breakout Rooms Projectors

MH-122 hosts an overhead projector. That projector has a control box on the rear left table in the main room, and the projector can be selected to connect to one of our Linux systems at that table (ugrad1) or to your own laptop. MH-122 also has 3 short-throw projectors located in MH-122's breakout rooms.

Issues with projector connections to our lab Linux system (ugrad1) in MH-122

If you're having issues with the overhead projector's connection to our Linux computer, ugrad1, then please email support@cs.jhu.edu, and we will look into the issue. Please include as many details as you can regarding the problem you're experiencing with the projectors.

Issues with connecting your own equipment to the MH-122 projectors

If the issue is your own connection to any of the projectors in MH-122 (the overhead or short-throw projectors), then please contact CMTS using the information found in the General Malone Hall A/V Support section found earlier in this document.

MSSI Lab Projector In MH 316/MH 322 Lab

For any issues with the Epson BrightLink 485Wi projector in the MSSI Lab, MH-316/MH-322...

During regular hours, please contact support@isi.jhu.edu, and ISI's IT support will look into the issue. Please include as many details as you can regarding the problem you're experiencing with the projector.

If it's after hours or on a weekend...

If it's after hours or on a weekend, please first try to contact CMTS using the information found in the General Malone Hall A/V Support section found earlier in this document. And email support@isi.jhu.edu to let them know you contacted CMTS.

Provide them as much info as you can about the issue you are experiencing, including your name, a way to reach you, the location of the projector (there are actually two projectors in that room. One closest to the MH-316 door and one near the MH-322 door), and the model of the projector: Epson BrightLink 485Wi.

Hackerman Hall B-17's A/V Equipment

CS utilizes this lecture hall for seminars and classes. If there are problems with the A/V equipment, please contact CMTS using the information found in the General Malone Hall A/V Support section found earlier in this document.

And if CMTS cannot assist with the A/V

If, for some reason, CLDT cannot assist with the A/V, we are providing contact info for our old A/V support team from JHU, Kit-cats, just in case. Kit-cats mostly provides A/V support for the Krieger School of Arts & Sciences (KSAS), and they might require a charge/cost number.

KIT-CATS (Krieger Information Technology - Classroom Audiovisual Technology Support):

https://classrooms.johnshopkins.edu

410-516-6699 (calling will provide you faster service.)

kitcats@jhu.edu

@@ Line 1: / Line 1: @@
 ==INTRO==
-As of January, 2022, there are two Audio Visual support teams handling various A/V needs in Malone Hall.
+As of April, 2023, Audio Visual support options for Malone Hall has changed.  We are generally '''''no longer using'''
-* [https://classrooms.johnshopkins.edu/ Kit-Cats] for '''general A/V support'''
+[https://classrooms.johnshopkins.edu/ Kit-Cats] for '''A/V support''' as we had for many years (except, perhaps, in certain circumstances).  '''''Instead''''', WSE now has their own A/V support team,
-* WSE's [https://support.cldt.jhu.edu/hc/en-us Center for Learning Design & Technology group] for '''A/V support of Malone's "Studio" rooms (former conference rooms that have turned into Studio/Zoom rooms.)'''
+the [https://support.cmts.jhu.edu/hc/en-us Center for Media & Technology Solutions (CMTS) group] (formerly, the Center for Learning Design & Technology - CLDT), and that's who we will utilize for A/V support.
-See below for information on contacting each group.
-CS  also maintains projectors in the '''CS Ugrad Lab (MH 122)''' and the '''MSSI Lab (MH 316.)'''  See below for A/V support info for those two rooms as well.  In addition, '''Hackerman B-17''' has been used by CS in the past for seminars and classes.  Should CS continue to use that room, and you need A/V support, that info is below too.
-:<span style="color:#ff0000">'''NOTE:'''  CS IT '''''does not''''' administer or repair general A/V equipment or services within Malone Hall '''''or''''' for Hackerman B-17's lecture hall (where CS held in-person seminars pre-pandemic.) </span>
+CS  also maintains projectors in the '''CS Ugrad Lab (MH 122)''' and the '''MSSI Lab (MH 316.)'''  See below for A/V support contact info for those two rooms as well.  In addition, '''Hackerman B-17''' has been used by CS in the past for seminars and classes.  Should CS continue to use that room, and you need A/V support, that info is below too.
+:{{red|'''NOTE:'''  CS IT '''''does not''''' administer or repair general A/V equipment or services within Malone Hall '''''or''''' for Hackerman B-17's lecture hall, other than the CS Undergrad Computing Lab, Malone Hall 122. Please see below for A/V support options.}}
 ==General Malone Hall A/V Support ==
-This includes most Malone offices, and some seminar/conference rooms.  (This does not include the studio rooms.  See elsewhere on this page.)
+This includes most Malone offices and seminar/conference rooms.
-::'''KIT-CATS''' ('''K'''rieger '''I'''nformation '''T'''echnology - '''C'''lassroom '''A'''udiovisual '''T'''echnology '''S'''upport):
-:::   [https://classrooms.johnshopkins.edu '''https://classrooms.johnshopkins.edu''']
-:::   '''410-516-6699''' (calling will provide you faster service.)
-:::   [mailto:kitcats@jhu.edu '''kitcats@jhu.edu''']
-* '''Conference Rooms:'''  If you are using one of the Malone Hall ''non-studio'' conference rooms (currently, MD 107 should be the only non-studio conference room that CS uses), and have an A/V issue, '''''please contact Kit-cats directly by phone''''' for quickest response.  Otherwise, send them an email if it is not urgent.
-* '''Offices:''' If you have a wall-mounted TV/Monitor in your office and are having issues with the hardware, cabling, or its operation, '''''please contact Kit-cats directly by phone''''' for quickest response.   Otherwise, send them an email if it is not urgent.  '''NOTE:''' At the time of this writing, we do not know if/how Kit-cats charges for any A/V work to be done in your office.  If unsure, check with someone in the CS office.
-<!-- :::<span style="color:#ff0000">'''NOTE:''' Kit-cats should not ask you for a charge number for servicing those specific rooms.  If they do,  please contact:  '''''Erin Maher-Moran''' at x6-4733   emaher2@jhu.edu  (Multimedia Services Manager - KIT-CATS)''</span> -->
-<!--::<span style="color:#ff0000">'''NOTE:'''  If you call Kit-cats and are told by them that they do not support Malone Hall, that is incorrect.  They do.  If you have issues getting someone from Kit-cats to come out, please contact:  '''''Erin Maher-Moran''' at x64733   emaher2@jhu.edu  (Multimedia Services Manager - KITCATS)'' or  '''''Mike Vanschoorisse''' at x60490   mikev@jhu.edu (IT Manager)''-->
-==Malone Hall Studio/Zoom Rooms A/V Support==
-Malone Hall Houses what are called ''Studio Rooms'' (might also be referred to as ''Zoom Rooms'') that were created for faculty to teach students virtually during the pandemic.  The rooms are still being used for virtual meetings.
-===Malone Hall Studio/Zoom Rooms ===
-: MH 107 (CS)
-: MH 128 (HEMI)
-: MH 153 (CS)
-: MH 216 (CS)
-: MH 228 (CS)
-: MH 338 (CS)
-: MH G-39 (HEMI)
-=== Who To Contact For Malone Hall Studio/Zoom Room A/V Support ===
-Malone Hall Studio room support is provided by:
-::'''[https://support.cldt.jhu.edu/hc/en-us Center for Learning Design & Technology (CLDT)]'''
+::'''[https://support.cmts.jhu.edu Center for Media & Technology Solutions (CMTS)]'''
+::: (formerly, the Center for Learning Design & Technology - CLDT)
 :::Available Monday through Friday, 8am to 8pm
 :::'''(410) 514-3124'''  (Call for faster service.)
-:::[mailto:cldtsupport@jhu.edu '''cldtsupport@jhu.edu''']
+:::[mailto:cmtshelp@jhu.edu '''cmtshelp@jhu.edu''']
-:::[https://support.cldt.jhu.edu/hc/en-us/requests/new Submit a Helpdesk Ticket]
+:::[https://support.cmts.jhu.edu/hc/en-us/requests/new Submit a Helpdesk Ticket]
-Provide them as much info as you can about the issue you are experiencing.
+::: Provide them as much info as possible including:
+::* the room number where the A/V issue is happening
+::* any details you may have about the A/V equipment (brand, model, etc.)
+::* a detailed explanation of the issue the A/V equipment is experiencing
+::* your contact info
-==CS Undergrad Lab MH 122 And Its Breakout Rooms Projectors==
+==[https://support.cs.jhu.edu/wiki/MH_122_Projectors CS Undergrad Lab MH 122 And Its Breakout Rooms Projectors]==
 MH-122 hosts an overhead projector. That projector has a control box on the rear left table in the main room, and the projector can be selected to connect to one of our Linux systems at that table ''(ugrad1)'' or ''to your own laptop''.   MH-122 also has 3 short-throw projectors located in MH-122's breakout rooms.
+===Issues with projector connections to our lab Linux system ''(ugrad1)'' in MH-122===
 If you're having issues with the overhead projector's connection to our Linux computer, ''ugrad1'', then please email [mailto:support@cs.jhu.edu support@cs.jhu.edu], and we will look into the issue.  Please include as many details as you can regarding the problem you're experiencing with the projectors.
-If the issue is ''your own connection'' to any of the projectors in MH-122 (the overhead or short-throw projectors), then please contact Kit-cats using the information below...
+===Issues with connecting your own equipment to the MH-122 projectors===
+If the issue is ''your own connection'' to any of the projectors in MH-122 (the overhead or short-throw projectors), then please contact CMTS using the information found in the [https://support.cs.jhu.edu/wiki/Audio-Visual_Support_Options#General_Malone_Hall_A.2FV_Support General Malone Hall A/V Support] section found earlier in this document.
-::'''KIT-CATS''' ('''K'''rieger '''I'''nformation '''T'''echnology - '''C'''lassroom '''A'''udiovisual '''T'''echnology '''S'''upport):
+==MSSI Lab Projector In MH 316/MH 322 Lab==
-:::   [https://classrooms.johnshopkins.edu '''https://classrooms.johnshopkins.edu''']
-:::   '''410-516-6699''' (calling will provide you faster service.)
-:::   [mailto:kitcats@jhu.edu '''kitcats@jhu.edu''']
-==MSSI Lab Projector In MH 316==
+:For any issues with the '''''Epson BrightLink 485Wi''''' projector in the MSSI Lab, MH-316/MH-322...
-Any issues with the projector in MSSI 316
+:During regular hours, please contact [mailto:support@cs.jhu.edu support@isi.jhu.edu], and ISI's IT support will look into the issue.  Please include as many details as you can regarding the problem you're experiencing with the projector.
-Please contact [mailto:support@cs.jhu.edu support@isi.jhu.edu], and ISI's IT support will look into the issue.  Please include as many details as you can regarding the problem you're experiencing with the projector.
+===If it's after hours or on a weekend...===
-If it's after hours or on a weekend, please contact Kit-cats at the address below '''and''' email support@isi.jhu.edu to let them know you contacted Kit-cats.
+:If it's after hours or on a weekend, please ''first try'' to contact CMTS using the information found in the [https://support.cs.jhu.edu/wiki/Audio-Visual_Support_Options#General_Malone_Hall_A.2FV_Support General Malone Hall A/V Support] section found earlier in this document.  '''And email [mailto:support@isi.jhu.edu support@isi.jhu.edu] to let them know you contacted CMTS.
-::'''KIT-CATS''' ('''K'''rieger '''I'''nformation '''T'''echnology - '''C'''lassroom '''A'''udiovisual '''T'''echnology '''S'''upport):
+:Provide them as much info as you can about the issue you are experiencing, including your name, a way to reach you, the location of the projector (there are actually ''two'' projectors in that room.  One closest to the MH-316 door and one near the MH-322 door), and the model of the projector: '''''Epson BrightLink 485Wi'''''.
-:::   [https://classrooms.johnshopkins.edu '''https://classrooms.johnshopkins.edu''']
-:::   '''410-516-6699''' (calling will provide you faster service.)
-:::   [mailto:kitcats@jhu.edu '''kitcats@jhu.edu''']
 ==Hackerman Hall B-17's A/V Equipment==
-Pre-pandemic, CS had utilized this lecture hall for seminars and classes.  In case it does get used again by CS for the same purpose, and if there are problems with the A/V equipment, please contact:
+CS utilizes this lecture hall for seminars and classes.  If there are problems with the A/V equipment, please contact CMTS using the information found in the [https://support.cs.jhu.edu/wiki/Audio-Visual_Support_Options#General_Malone_Hall_A.2FV_Support General Malone Hall A/V Support] section found earlier in this document.
+==And if [https://support.cmts.jhu.edu CMTS] cannot assist with the A/V==
+If, for some reason, CLDT cannot assist with the A/V, we are providing contact info for our old A/V support team from JHU, Kit-cats, just in case.  Kit-cats mostly provides A/V support for the Krieger School of Arts & Sciences (KSAS), and they might require a charge/cost number.
 ::'''KIT-CATS''' ('''K'''rieger '''I'''nformation '''T'''echnology - '''C'''lassroom '''A'''udiovisual '''T'''echnology '''S'''upport):
@@ Line 85: / Line 61: @@
 :::   [mailto:kitcats@jhu.edu '''kitcats@jhu.edu''']
-And if Kit-cats is unavailable, try:
-::'''[https://support.cldt.jhu.edu/hc/en-us Center for Learning Design & Technology''']
-:::Available Monday through Friday, 8am to 8pm
-:::'''(410) 514-3124'''  (Call for faster service.)
-:::[mailto:cldtsupport@jhu.edu '''cldtsupport@jhu.edu''']
-Provide whoever you contact as much info as you can about the issue you are experiencing.
 [[Category:Audio-Visual]]
 [[Category:Support Options]]

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