Difference between revisions of "Personal or Research Lab-owned Computer Issues"

(Created page with " As noted in the '''Computer Systems We Manage/Maintain/Support''' section of the [https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT Services Provided By CS IT Servi...")
 
 
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As noted in the '''Computer Systems We Manage/Maintain/Support''' section of the  
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As noted in the '''[[Services_Provided_By_CS_IT#Computer_Systems_We_Manage.2FMaintain.2FSupport|Computer Systems We Manage/Maintain/Support]]''' section of the  
 
[https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT Services Provided By CS IT Services] page, '''''CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)'''''
 
[https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT Services Provided By CS IT Services] page, '''''CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)'''''
  
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If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice,  but, for any support work to be done on them, you may want to consider the following options:
 
If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice,  but, for any support work to be done on them, you may want to consider the following options:
  
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* [[Contacting_WSE_IT_Support | Contact the WSE (Whiting School of Engineering) IT group]].  They can look at your system, but if it is something they cannot address, they might be able to provide you with other resources for further troubleshooting or repair.  For research systems, depending upon the situation, WSE IT can help admin your servers.
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* [[Contacting_JHU_IT_Support |Contact JHU's IT Help Desk]].
  
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* Contact JHU's IT Help Desk at '''410-516-HELP''' or submit a [https://itservices.johnshopkins.edu/catalog/servicerequest.do JHU IT Service Request].
 
  
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* Contact [https://wseit.engineering.jhu.edu WSE's (Whiting School of Engineering) IT group].  They might be able to look at your research server system. We are not sure if they will work on a personal or research-lab client system (laptop, desktop, etc.)  They can be reached at [mailto:wsehelp@jhu.edu wsehelp@jhu.edu]
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'''Please see our category on [https://support.cs.jhu.edu/wiki/Category:Research_Computing Research Computing] for more details.'''
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==Mac/Apple Products Users==
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Please visit [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU's Technology Store] in Levering Hall, as they offer some technical support for Apple products.
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You might also try [[Contacting_WSE_IT_Support | the WSE (Whiting School of Engineering) IT group]]  
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* '''Mac''' users:  You might want to visit [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU's Technology Store] in the basement of Garland Hall, as they offer some technical support for Apple products.</P></li>
 
  
 
[[Category:Troubleshooting]]
 
[[Category:Troubleshooting]]
 
[[Category:Misc]]
 
[[Category:Misc]]
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[[Category:Support Options]]
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[[Category:Research Computing]]

Latest revision as of 18:18, 21 October 2024

As noted in the Computer Systems We Manage/Maintain/Support section of the Services Provided By CS IT Services page, CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)

CS Faculty and researchers and their students typically self-maintain their own systems. (This includes server room rack setup and server installs.)

If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options:


Please see our category on Research Computing for more details.


Mac/Apple Products Users

Please visit JHU's Technology Store in Levering Hall, as they offer some technical support for Apple products.

You might also try the WSE (Whiting School of Engineering) IT group