Difference between revisions of "Personal or Research Lab-owned Computer Issues"
| (19 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
| − | As noted in the '''Computer Systems We Manage/Maintain/Support''' section of the | + | As noted in the '''[[Services_Provided_By_CS_IT#Computer_Systems_We_Manage.2FMaintain.2FSupport|Computer Systems We Manage/Maintain/Support]]''' section of the |
[https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT Services Provided By CS IT Services] page, '''''CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)''''' | [https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT Services Provided By CS IT Services] page, '''''CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)''''' | ||
| Line 7: | Line 7: | ||
If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options: | If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options: | ||
| − | * Contact JHU's IT Help Desk | + | * [[Contacting_WSE_IT_Support | Contact the WSE (Whiting School of Engineering) IT group]]. They can look at your system, but if it is something they cannot address, they might be able to provide you with other resources for further troubleshooting or repair. For research systems, depending upon the situation, WSE IT can help admin your servers. |
| + | * [[Contacting_JHU_IT_Support |Contact JHU's IT Help Desk]]. | ||
| + | |||
| + | |||
| + | '''Please see our category on [https://support.cs.jhu.edu/wiki/Category:Research_Computing Research Computing] for more details.''' | ||
| − | |||
==Mac/Apple Products Users== | ==Mac/Apple Products Users== | ||
| − | Please visit [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU's Technology Store] in | + | Please visit [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU's Technology Store] in Levering Hall, as they offer some technical support for Apple products. |
| + | |||
| + | You might also try [[Contacting_WSE_IT_Support | the WSE (Whiting School of Engineering) IT group]] | ||
| + | |||
| + | |||
[[Category:Troubleshooting]] | [[Category:Troubleshooting]] | ||
[[Category:Misc]] | [[Category:Misc]] | ||
| + | [[Category:Support Options]] | ||
| + | [[Category:Research Computing]] | ||
Latest revision as of 18:18, 21 October 2024
As noted in the Computer Systems We Manage/Maintain/Support section of the Services Provided By CS IT Services page, CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)
CS Faculty and researchers and their students typically self-maintain their own systems. (This includes server room rack setup and server installs.)
If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options:
- Contact the WSE (Whiting School of Engineering) IT group. They can look at your system, but if it is something they cannot address, they might be able to provide you with other resources for further troubleshooting or repair. For research systems, depending upon the situation, WSE IT can help admin your servers.
- Contact JHU's IT Help Desk.
Please see our category on Research Computing for more details.
Mac/Apple Products Users
Please visit JHU's Technology Store in Levering Hall, as they offer some technical support for Apple products.
You might also try the WSE (Whiting School of Engineering) IT group