Difference between revisions of "Obtaining CS IT Services Remotely"
 
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:<span style="color:#ff0000"> Beginning March 18, 2020, and until further notice, the CS IT Support Staff will '''not''' be available ''in-person''.  We will continue being available ''M-F, 8:30 to 5pm'', but '''online''' only. </span>
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{{messagebox|The CS IT Support staff is back in Malone Hall.  Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team might be on campus.  We will continue being available ''M-F, 8:30 to 5pm'', but there may be certain times we might be '''online''' only.   While some of our interactions may be in-person, other interactions with our dept. customers will be via virtual means (email, Zoom, etc.)|type=warning}}
  
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:Therefore, please remember to email ''[mailto:support@cs.jhu.edu support@cs.jhu.edu]'' for assistance.  
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* Although we will have a presence in Malone Hall, the CS IT Staff will mostly meet with users online, so, please remember to email ''[mailto:support@cs.jhu.edu support@cs.jhu.edu]'' for assistance.  
  
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:Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication (for example, certain [https://support.cs.jhu.edu/wiki/Category:Accounts account-related] issues.
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* Also, please have [[Zoom | Zoom]] available on your device(s), so that we can arrange to contact you using that method as an alternative to in-person communication (for example, certain [[:Category:Accounts | account-related]] issues.)  For some Zoom meetings, we might require you to show your J-Card or other forms of picture ID.
  
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:We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for account issues, etc.
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*Steve DeBlasio will continue to provide a virtual version of his daily office hours for account issues, etc.  Write to [mailto:support@cs.jhu.edu support@cs.jhu.edu] to request Steve D's office hours and his office hours' Zoom meeting access link.
  
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:Please bear with us as we transition to online support only.
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*For a list of the various kinds of IT services we provide, visit our [[Services_Provided_By_CS_IT | Scope Of Services page]].
  
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:For a list of the various kinds of IT services we provide, visit our [https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT Scope Of Services page], although, please understand that some of our services might not be available remotely due to the nature of those services.
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==And Don't Forget...==
  
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:And don't forget, many of your CS IT questions can be answered with the content of this [https://support.cs.jhu.edu CS IT Support Wiki]. We've also updated several sections of the wiki to reflect changes in how we're handling some services remotely.  We've tried to indicate many of these changes in <span style="color:#ff0000">red</span>.
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:Many of your CS IT questions can be answered with the content of this [[Main Page | CS IT Support Wiki]].
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<!-- :We've also updated several sections of the wiki to reflect changes to how we're handling some services remotely.  We've tried to indicate many of these changes in <span style="color:#ff0000">red</span> or with triangular '''"!"''' symbols, like you see at the top of this page. -->
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[[Category:Support Options]]

Latest revision as of 19:01, 16 May 2023

The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team might be on campus. We will continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only. While some of our interactions may be in-person, other interactions with our dept. customers will be via virtual means (email, Zoom, etc.)

  • Although we will have a presence in Malone Hall, the CS IT Staff will mostly meet with users online, so, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method as an alternative to in-person communication (for example, certain account-related issues.) For some Zoom meetings, we might require you to show your J-Card or other forms of picture ID.
  • Steve DeBlasio will continue to provide a virtual version of his daily office hours for account issues, etc. Write to support@cs.jhu.edu to request Steve D's office hours and his office hours' Zoom meeting access link.

And Don't Forget...

Many of your CS IT questions can be answered with the content of this CS IT Support Wiki.