Difference between revisions of "Audio-Visual Support Options"
 
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<br><br>'''<big>This page is under construction</big>'''
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==INTRO==
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<br><br>
 
  
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As of January, 2022, there are two Audio Visual support teams handling various A/V needs in Malone Hall.  Kit-Cats for general A/V support and WSE's Center for Learning Design & Technology group for support of Malone's "Studio" rooms (former conference rooms that have turned into Studio/Zoom rooms.)  See below for contacting each group.
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As of April, 2023, Audio Visual support options for Malone Hall has changed.  We are generally '''''no longer using'''
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[https://classrooms.johnshopkins.edu/ Kit-Cats] for '''A/V support''' as we had for many years (except, perhaps, in certain circumstances). '''''Instead''''', WSE now has their own A/V support team,
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the [https://support.cldt.jhu.edu/hc/en-us Center for Learning Design & Technology group], and that's who we will utilize for A/V support.
  
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:<span style="color:#ff0000">'''NOTE:'''  CS IT '''''does not''''' administer or repair general A/V equipment or services within Malone Hall '''''or''''' for Hackerman B-17's lecture hall.<!--(CS does act as an initial point of contact for some A/V issues.  See further below...)-->  However, we're presenting this category to you to provide you info on some of the above A/V services, including the ''who'' and ''what'' of our building's A/V. </span>
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CS  also maintains projectors in the '''CS Ugrad Lab (MH 122)''' and the '''MSSI Lab (MH 316.)''' See below for A/V support contact info for those two rooms as well.  In addition, '''Hackerman B-17''' has been used by CS in the past for seminars and classes.  Should CS continue to use that room, and you need A/V support, that info is below too.
  
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<br>
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:{{red|'''NOTE:'''  CS IT '''''does not''''' administer or repair general A/V equipment or services within Malone Hall '''''or''''' for Hackerman B-17's lecture hall, other than the CS Undergrad Computing Lab, Malone Hall 122. Please see below for A/V support options.}}
  
 
==General Malone Hall A/V Support ==
 
==General Malone Hall A/V Support ==
  
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This includes most Malone offices, and some seminar/conference rooms.  (This does not include the studio rooms.  See elsewhere on this page.)
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This includes most Malone offices and seminar/conference rooms.   
  
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::'''KIT-CATS''' ('''K'''rieger '''I'''nformation '''T'''echnology - '''C'''lassroom '''A'''udiovisual '''T'''echnology '''S'''upport):
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::'''[https://support.cldt.jhu.edu/hc/en-us Center for Learning Design & Technology (CLDT)]'''
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:::  [https://classrooms.johnshopkins.edu '''https://classrooms.johnshopkins.edu''']
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:::Available Monday through Friday, 8am to 8pm
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:::   '''410-516-6699''' (calling will provide you faster service.)
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:::'''(410) 514-3124''' (Call for faster service.)
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:::   [mailto:kitcats@jhu.edu '''kitcats@jhu.edu''']
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:::[mailto:cldtsupport@jhu.edu '''cldtsupport@jhu.edu''']
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:::[https://support.cldt.jhu.edu/hc/en-us/requests/new Submit a Helpdesk Ticket]
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* If you are using one of the Malone Hall ''non-studio'' conference rooms nd have an A/V issue, '''''please contact Kit-cats directly by phone''''' for quickest response.
 
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* If you have a wall-mounted TV/Monitor in your office and are having issues with the hardware, cabling, or its operation, '''''please contact Kit-cats directly by phone''''' for quickest response.
 
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<!--, and 328 (328 is no longer a CS conference room; it belongs to the Malone Center), and G33/35 for the HEMI and CS folks.'''-->
 
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:::<span style="color:#ff0000">'''NOTE:''' Kit-cats should not ask you for a charge number for servicing those specific rooms.  If they do,  please contact: '''''Erin Maher-Moran''' at x6-4733  emaher2@jhu.edu  (Multimedia Services Manager - KIT-CATS)''</span>
 
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* The '''MH-107''' conference room has a PC that you can log into with your JHED ID.  Once logged in, you can use Skype or Zoom.  '''If you have any issues with this PC, please contact the WSE IT team at [mailto:wsehelp@jhu.edu wsehelp@jhu.edu]  They are the only ones who administer this A/V PC.'''
 
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<!-- :::* '''''Video Conferencing Rooms''''':  Some of the above-listed rooms are ''video conferencing rooms''.  Please see the page on [https://support.cs.jhu.edu/wiki/A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms A/V (Audio-Visual) In The Malone Seminar & Conference Rooms] for more details.  -->
 
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* For A/V issues in Malone Hall-based rooms '''''not''''' listed above (for example, ''your own CS/Malone Hall office'' or a ''CS Malone Hall meeting room'' not listed above), <!--''for fastest service''-->, you can contact Kit-cats directly.  <!--Alternatively, ''if you are CS-affiliated'', you can email [mailto:support@cs.jhu.edu support@cs.jhu.edu] with a complete problem description.  We will then pass your request over to Kit-cats who will handle the job from there.-->
 
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<!--::<span style="color:#ff0000">'''NOTE:'''  If you call Kit-cats and are told by them that they do not support Malone Hall, that is incorrect.  They do.  If you have issues getting someone from Kit-cats to come out, please contact either:  '''''Erin Maher-Moran''' at x64733  emaher2@jhu.edu  (Multimedia Services Manager - KITCATS)'' or  '''''Mike Vanschoorisse''' at x60490  mikev@jhu.edu (IT Manager)''-->
 
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* One of the the CS Computing Labs, MH-122 (and its breakout rooms), has its own A/V setup.  Issues with that equipment should be directed to CS IT Support at [mailto:support@cs.jhu.edu support@cs.jhu.edu], and we will contact the appropriate group to correct the issue.
 
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* '''HDMI''' - Most of the display screens/projectors in Malone Hall support HDMI.  The display device might already have an HDMI cable available, or you might be plugging your laptop into an HDMI port on the display.  '''''Therefore, please make sure your laptop is configured with a standard HDMI connection.'''''  You might need to get yourself an adapter to provide your laptop with standard HDMI.  If the HDMI cable connected to the display is not functioning, the CS Office (MH-160) should have spares.  '''''CS IT does not provide video cables or adapters to users.'''''
 
  
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<!-- * '''''All A/V users''''', including those using [[A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms#Polycom Video Conferencing In a Malone Hall Seminar Room - VNOC |''Polycom Video Conferencing'']] or [[A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms#Adobe Connect Video Conferencing In A Malone Hall Seminar Room - JHU Adobe Connect Support | ''Adobe Connect'']], please review the documents in this category, especially the document for using [https://support.cs.jhu.edu/wiki/A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms A/V (Audio-Visual) in the Malone Seminar & Conference Rooms]  That document includes info on ''general A/V support'' as well as ''video conferencing'' in the Malone Hall video seminar/conference rooms using ''Polycom'' and ''Adobe Connect'', and provides more details on the A/V services available and who to call for what specific issues you may encounter.-->
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::: Provide them as much info as possible including:
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<br>
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::* the room number where the A/V issue is happening
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::* any details you may have about the A/V equipment (brand, model, etc.)
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::* a detailed explanation of the issue the A/V equipment is experiencing
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::* your contact info
  
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<!-- [[A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms#Polycom Video Conferencing In a Malone Hall Seminar Room - VNOC |''Polycom Video Conferencing'']] Connect''.-->
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==CS Undergrad Lab MH 122 And Its Breakout Rooms Projectors==
  
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==Malone Hall Studio/Zoom Rooms==
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MH-122 hosts an overhead projector. That projector has a control box on the rear left table in the main room, and the projector can be selected to connect to one of our Linux systems at that table ''(ugrad1)'' or ''to your own laptop''.  MH-122 also has 3 short-throw projectors located in MH-122's breakout rooms.
  
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Malone Hall Houses what are called Studio Rooms (might also be referred to as Zoom Rooms) that were created for faculty to teach students virtually during the pandemic.  The rooms are still being used for virtual meetings.
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===Issues with projector connections to our lab Linux system ''(ugrad1)'' in MH-122===
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If you're having issues with the overhead projector's connection to our Linux computer, ''ugrad1'', then please email [mailto:support@cs.jhu.edu support@cs.jhu.edu], and we will look into the issue.  Please include as many details as you can regarding the problem you're experiencing with the projectors.
  
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===Malone Hall Studio Rooms ===
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===Issues with connecting your own equipment to the MH-122 projectors===
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If the issue is ''your own connection'' to any of the projectors in MH-122 (the overhead or short-throw projectors), then please contact CLDT using the information below...
  
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: MH 128 (HEMI)
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::'''[https://support.cldt.jhu.edu/hc/en-us Center for Learning Design & Technology (CLDT)]'''
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: MH 153 (CS)
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:::Available Monday through Friday, 8am to 8pm
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: MH 216 (CS)
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:::'''(410) 514-3124'''  (Call for faster service.)
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: MH 228 (CS)
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:::[mailto:cldtsupport@jhu.edu '''cldtsupport@jhu.edu''']
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: MH 338 (CS)
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:::[https://support.cldt.jhu.edu/hc/en-us/requests/new Submit a Helpdesk Ticket]
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: MH G-39 (HEMI)
 
  
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=== Who To Contact For Studio Room A/V Support ===
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==MSSI Lab Projector In MH 316/MH 322 Lab==
  
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Malone Hall Studio room support is provided by:
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:For any issues with the '''''Epson BrightLink 485Wi''''' projector in the MSSI Lab, MH-316/MH-322...
  
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::Center for Learning Design & Technology
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:During regular hours, please contact [mailto:support@cs.jhu.edu support@isi.jhu.edu], and ISI's IT support will look into the issue.  Please include as many details as you can regarding the problem you're experiencing with the projector.
  
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::Available Monday through Friday, 8am to 8pm
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===If it's after hours or on a weekend...===
  
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::Try contacting them by phone first:
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:If it's after hours or on a weekend, please ''first try'' to contact CLDT at the address below, '''and email [mailto:support@isi.jhu.edu support@isi.jhu.edu] to let them know you contacted CLDT.
  
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::And if they can't be reached, try to email them:
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::'''[https://support.cldt.jhu.edu/hc/en-us Center for Learning Design & Technology (CLDT)]'''
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:::Available Monday through Friday, 8am to 8pm
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:::'''(410) 514-3124'''  (Call for faster service.)
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:::[mailto:cldtsupport@jhu.edu '''cldtsupport@jhu.edu''']
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:::[https://support.cldt.jhu.edu/hc/en-us/requests/new Submit a Helpdesk Ticket]
  
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::[mailto:cldtsupport@jhu.edu '''cldtsupport@jhu.edu''']
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:Provide them as much info as you can about the issue you are experiencing, including your name, a way to reach you, the location of the projector (there are actually ''two'' projectors in that room.  One closest to the MH-316 door and one near the MH-322 door), and the model of the projector: '''''Epson BrightLink 485Wi'''''.
  
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Provide them as much info as you can about the issue you are experiencing.
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==Hackerman Hall B-17's A/V Equipment==
  
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==CS Undergrad Lab 122 And Its Breakout Rooms==
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CS utilizes this lecture hall for seminars and classes.  If there are problems with the A/V equipment, please contact:
  
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Any issues with the projector in the main 122 area or the short-throw projectors in the breakout rooms...
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::'''[https://support.cldt.jhu.edu/hc/en-us Center for Learning Design & Technology (CLDT)]'''
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:::Available Monday through Friday, 8am to 8pm
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:::'''(410) 514-3124'''  (Call for faster service.)
 +
:::[mailto:cldtsupport@jhu.edu '''cldtsupport@jhu.edu''']
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:::[https://support.cldt.jhu.edu/hc/en-us/requests/new Submit a Helpdesk Ticket]
  
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Please contact [mailto:support@cs.jhu.edu support@cs.jhu.edu], and we will look into the issue.  Please include as many details as you can regarding the problem you're experiencing with the projectors.
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==And if CLDT cannot assist with the A/V==
  
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If it's after hours or on a weekend, please contact Kit-cats at the address below '''and''' email support@cs.jhu.edu to let us know you contacted Kit-cats.
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If, for some reason, CLDT cannot assist with the A/V, we are providing contact info for our old A/V support team from JHU, Kit-cats, just in case. Kit-cats mostly provides A/V support for the Krieger School of Arts & Sciences (KSAS), and they might require a charge/cost number.
  
 
::'''KIT-CATS''' ('''K'''rieger '''I'''nformation '''T'''echnology - '''C'''lassroom '''A'''udiovisual '''T'''echnology '''S'''upport):
 
::'''KIT-CATS''' ('''K'''rieger '''I'''nformation '''T'''echnology - '''C'''lassroom '''A'''udiovisual '''T'''echnology '''S'''upport):
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[[Category:All]]
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[[Category:Audio-Visual]]
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[[Category:Support Options]]

Latest revision as of 14:17, 7 June 2024

INTRO

As of April, 2023, Audio Visual support options for Malone Hall has changed. We are generally no longer using Kit-Cats for A/V support as we had for many years (except, perhaps, in certain circumstances). Instead, WSE now has their own A/V support team, the Center for Learning Design & Technology group, and that's who we will utilize for A/V support.

CS also maintains projectors in the CS Ugrad Lab (MH 122) and the MSSI Lab (MH 316.) See below for A/V support contact info for those two rooms as well. In addition, Hackerman B-17 has been used by CS in the past for seminars and classes. Should CS continue to use that room, and you need A/V support, that info is below too.

NOTE: CS IT does not administer or repair general A/V equipment or services within Malone Hall or for Hackerman B-17's lecture hall, other than the CS Undergrad Computing Lab, Malone Hall 122. Please see below for A/V support options.

General Malone Hall A/V Support

This includes most Malone offices and seminar/conference rooms.

Center for Learning Design & Technology (CLDT)
Available Monday through Friday, 8am to 8pm
(410) 514-3124 (Call for faster service.)
cldtsupport@jhu.edu
Submit a Helpdesk Ticket
Provide them as much info as possible including:
  • the room number where the A/V issue is happening
  • any details you may have about the A/V equipment (brand, model, etc.)
  • a detailed explanation of the issue the A/V equipment is experiencing
  • your contact info

CS Undergrad Lab MH 122 And Its Breakout Rooms Projectors

MH-122 hosts an overhead projector. That projector has a control box on the rear left table in the main room, and the projector can be selected to connect to one of our Linux systems at that table (ugrad1) or to your own laptop. MH-122 also has 3 short-throw projectors located in MH-122's breakout rooms.

Issues with projector connections to our lab Linux system (ugrad1) in MH-122

If you're having issues with the overhead projector's connection to our Linux computer, ugrad1, then please email support@cs.jhu.edu, and we will look into the issue. Please include as many details as you can regarding the problem you're experiencing with the projectors.

Issues with connecting your own equipment to the MH-122 projectors

If the issue is your own connection to any of the projectors in MH-122 (the overhead or short-throw projectors), then please contact CLDT using the information below...

Center for Learning Design & Technology (CLDT)
Available Monday through Friday, 8am to 8pm
(410) 514-3124 (Call for faster service.)
cldtsupport@jhu.edu
Submit a Helpdesk Ticket

MSSI Lab Projector In MH 316/MH 322 Lab

For any issues with the Epson BrightLink 485Wi projector in the MSSI Lab, MH-316/MH-322...
During regular hours, please contact support@isi.jhu.edu, and ISI's IT support will look into the issue. Please include as many details as you can regarding the problem you're experiencing with the projector.

If it's after hours or on a weekend...

If it's after hours or on a weekend, please first try to contact CLDT at the address below, and email support@isi.jhu.edu to let them know you contacted CLDT.
Center for Learning Design & Technology (CLDT)
Available Monday through Friday, 8am to 8pm
(410) 514-3124 (Call for faster service.)
cldtsupport@jhu.edu
Submit a Helpdesk Ticket
Provide them as much info as you can about the issue you are experiencing, including your name, a way to reach you, the location of the projector (there are actually two projectors in that room. One closest to the MH-316 door and one near the MH-322 door), and the model of the projector: Epson BrightLink 485Wi.

Hackerman Hall B-17's A/V Equipment

CS utilizes this lecture hall for seminars and classes. If there are problems with the A/V equipment, please contact:

Center for Learning Design & Technology (CLDT)
Available Monday through Friday, 8am to 8pm
(410) 514-3124 (Call for faster service.)
cldtsupport@jhu.edu
Submit a Helpdesk Ticket

And if CLDT cannot assist with the A/V

If, for some reason, CLDT cannot assist with the A/V, we are providing contact info for our old A/V support team from JHU, Kit-cats, just in case. Kit-cats mostly provides A/V support for the Krieger School of Arts & Sciences (KSAS), and they might require a charge/cost number.

KIT-CATS (Krieger Information Technology - Classroom Audiovisual Technology Support):
https://classrooms.johnshopkins.edu
410-516-6699 (calling will provide you faster service.)
kitcats@jhu.edu