Personal or Research Lab-owned Computer Issues

As noted in the Computer Systems We Manage/Maintain/Support section of the Services Provided By CS IT Services page, CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)

CS Faculty and researchers and their students typically self-maintain their own systems. (This includes server room rack setup and server installs.)

If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options:

• Contact the WSE (Whiting School of Engineering) IT group. They can look at your system, but if it is something they cannot address, they might be able to provide you with other resources for further troubleshooting or repair. For research systems, depending upon the situation, WSE IT can help admin your servers.
• Contact JHU's IT Help Desk.

Please see our category on Research Computing for more details.

Mac/Apple Products Users

Please visit JHU's Technology Store in Levering Hall, as they offer some technical support for Apple products.

You might also try the WSE (Whiting School of Engineering) IT group