Difference between revisions of "Obtaining CS IT Services Remotely"
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:Therefore, please remember to email ''[mailto:support@cs.jhu.edu support@cs.jhu.edu]'' for assistance. | :Therefore, please remember to email ''[mailto:support@cs.jhu.edu support@cs.jhu.edu]'' for assistance. | ||
| − | :Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. | + | :Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication (for example, certain [https://support.cs.jhu.edu/wiki/Category:Accounts account-related] issues. |
| + | |||
| + | :We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for account issues, etc. | ||
:Please bear with us as we transition to online support only. | :Please bear with us as we transition to online support only. | ||
:And don't forget, many of your CS IT questions can be answered with the content of this [https://support.cs.jhu.edu CS IT Support Wiki]. We've also updated several sections of the wiki to reflect changes in how we're handling some services remotely. We've tried to indicate many of these changes in <span style="color:#ff0000">red</span>. | :And don't forget, many of your CS IT questions can be answered with the content of this [https://support.cs.jhu.edu CS IT Support Wiki]. We've also updated several sections of the wiki to reflect changes in how we're handling some services remotely. We've tried to indicate many of these changes in <span style="color:#ff0000">red</span>. | ||
Revision as of 21:01, 21 March 2020
- Beginning March 18, 2020, and until further notice, the CS IT Support Staff will not be available in-person. We will continue being available M-F, 8:30 to 5pm, but online only.
- Therefore, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication (for example, certain account-related issues.
- We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for account issues, etc.
- Please bear with us as we transition to online support only.
- And don't forget, many of your CS IT questions can be answered with the content of this CS IT Support Wiki. We've also updated several sections of the wiki to reflect changes in how we're handling some services remotely. We've tried to indicate many of these changes in red.