Difference between revisions of "Contacting JHU IT Support"

Line 4: Line 4:
 
* JHU One Box
 
* JHU One Box
 
* JHU VPN  
 
* JHU VPN  
 +
* Certain Microsoft software products
 
* ...and various other Enterprise services
 
* ...and various other Enterprise services
  

Revision as of 19:47, 12 August 2020

While CS IT Support offers support for the CS IT-specific services, JHU IT offers their own IT support for services JHU IT provides to the University including:

  • JHU's @jhu.edu email (Microsoft Echange)
  • JHU One Box
  • JHU VPN
  • Certain Microsoft software products
  • ...and various other Enterprise services

JHU IT's main help website can be found at: https://it.johnshopkins.edu/help

Open A Trouble Ticket With JHU IT

To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them:

  • by calling them by phone at 410-516-HELP
    • It's the fastest way to reach JHU IT Support.
    • You will be provided a ticket number for your issue.