Difference between revisions of "Obtaining CS IT Services Remotely"
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| − | {{messagebox| | + | {{messagebox|Starting Fall semester, 2021, the CS IT Support staff will be back in Malone Hall. Our group will be working a hybrid schedule with some of us working remotely on certain days, while others will be on campus. We will continue being available ''M-F, 8:30 to 5pm'', but there may be certain times we might be '''online''' only. And for the time being, due to Covid-19 precautions, most of our interactions with our dept. customers will be via virtual means (email, Zoom, etc.)|warning}} |
| − | * | + | * Although we will have a presence in Malone Hall, the CS IT Staff will mostly meet with users online, so, please remember to email ''[mailto:support@cs.jhu.edu support@cs.jhu.edu]'' for assistance. |
* Also, please have [[Zoom | Zoom]] available on your device(s), so that we can arrange to contact you using that method as an alternative to in-person communication (for example, certain [[:Category:Accounts | account-related]] issues.) For some Zoom meetings, we might require you to show your J-Card or other forms of picture ID. | * Also, please have [[Zoom | Zoom]] available on your device(s), so that we can arrange to contact you using that method as an alternative to in-person communication (for example, certain [[:Category:Accounts | account-related]] issues.) For some Zoom meetings, we might require you to show your J-Card or other forms of picture ID. | ||
| − | * | + | *Steve DeBlasio will continue to provide a virtual version of his daily office hours for account issues, etc. |
| − | *For a list of the various kinds of IT services we provide, visit our [[Services_Provided_By_CS_IT | Scope Of Services page]] | + | *For a list of the various kinds of IT services we provide, visit our [[Services_Provided_By_CS_IT | Scope Of Services page]]. |
| − | *Please bear with us as we transition to online support | + | *Please bear with us as we transition to working back into Malone, but providing online support as well. :-) |
==And Don't Forget...== | ==And Don't Forget...== | ||
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:Many of your CS IT questions can be answered with the content of this [[Main Page | CS IT Support Wiki]]. | :Many of your CS IT questions can be answered with the content of this [[Main Page | CS IT Support Wiki]]. | ||
| − | :We've also updated several sections of the wiki to reflect changes to how we're handling some services remotely. We've tried to indicate many of these changes in <span style="color:#ff0000">red</span> or with triangular '''"!"''' symbols, like you see at the top of this page. | + | <!-- :We've also updated several sections of the wiki to reflect changes to how we're handling some services remotely. We've tried to indicate many of these changes in <span style="color:#ff0000">red</span> or with triangular '''"!"''' symbols, like you see at the top of this page. --> |
[[Category:Support Options]] | [[Category:Support Options]] | ||
Revision as of 01:39, 30 August 2021
- Although we will have a presence in Malone Hall, the CS IT Staff will mostly meet with users online, so, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method as an alternative to in-person communication (for example, certain account-related issues.) For some Zoom meetings, we might require you to show your J-Card or other forms of picture ID.
- Steve DeBlasio will continue to provide a virtual version of his daily office hours for account issues, etc.
- For a list of the various kinds of IT services we provide, visit our Scope Of Services page.
- Please bear with us as we transition to working back into Malone, but providing online support as well. :-)
And Don't Forget...
- Many of your CS IT questions can be answered with the content of this CS IT Support Wiki.