Obtaining CS IT Services Remotely

The CS IT Support staff will is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team might be on campus. (During Summer, 2022, our CS IT staff are all working remotely on Mondays and Fridays.) We will continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only. And for the time being, due to Covid-19 precautions, most of our interactions with our dept. customers will be via virtual means (email, Zoom, etc.)

warning

• Although we will have a presence in Malone Hall, the CS IT Staff will mostly meet with users online, so, please remember to email support@cs.jhu.edu for assistance.

• Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method as an alternative to in-person communication (for example, certain account-related issues.) For some Zoom meetings, we might require you to show your J-Card or other forms of picture ID.

• Steve DeBlasio will continue to provide a virtual version of his daily office hours for account issues, etc. Write to support@cs.jhu.edu to request Steve D's office hours and his office hours' Zoom meeting access link.

• For a list of the various kinds of IT services we provide, visit our Scope Of Services page.

And Don't Forget...

Many of your CS IT questions can be answered with the content of this CS IT Support Wiki.