JHU Exchange-based Email Service

This article is about JHU's Exchange Email service, not CS's email service. CS IT does not configure or troubleshoot user systems for JHU's Exchange email service. See below for support options for JHU's Exchange email service.

INTRO

As you might know, CS offers it's own CS Email Service, but JHU also has its own email service based on Microsoft Exchange (and usually using Microsoft Outlook as a mail client.) And JHU's email service may vary depending upon whether you're faculty, staff, student, etc. Your department administrator can make sure a JHU email address has been created for you.

Your JHU email address is essential to have, as many JHU administrative emails are typically sent to your @jhu.edu address by default (although, you can forward those messages to an alternative address, e.g. a CS email address.)

Info Regarding JHU's Exchange Email Service

To utilize JHU's mail services, visit their Enterprise Email Services page which includes links to their various email services including Outlook/Exchange.

Configuring Your JHU Exchange Email

Since JHU has moved to using Microsoft Office 365 (cloud-based) for its JHU email, please see the following information from WSE IT on configuring your mail client for Exchange:

https://wseit.engineering.jhu.edu/get-help/microsoft-exchange-online-office-365-email

If You're Having Issues With Your JHU Exchange Email Service

If you are having issues with configuring your client for JHU Exchange Email or having general issues with accessing/using your Exchange email, see below:

• JHU IT Support your first stop in troubleshooting your JHU Exchange Email
• WSE IT Support if you're unable to get the assistance you need from JHU IT.