Notices

Revision as of 12:28, 23 July 2020 by Steve410 (talk | contribs) (→‎PLANNED JHU SERVICE OUTAGES)


CS IT STAFF AVAILABILITY (New!)


NOTE: Beginning March 18, 2020, and until further notice, the CS IT Support Staff will not be available in-person. We will continue being available M-F, 8:30 to 5pm, but online only. Therefore, please remember to email support@cs.jhu.edu for assistance. Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for accounts, etc.


SERVICE OUTAGES

PLANNED JHU SERVICE OUTAGES

UPDATE: Network outage completed around 7:30 and all CS IT services have been restored.
WHAT: Malone Hall Network Outage (wired and wifi) While JHU Resets Their Primary Malone Network Switch.
WHEN: Thursday, July 23, from 7am to approx. 7:30am.
DETAILS: JHU is having an issue with their main Malone Hall network switch, and they will attempt to do a reset on it. This will take down the entire Malone Hall network while they work on the reset. They plan to start work on the switch this Thursday, July 23, beginning at 7am. They expect the reset process to take between 10 to 20 minutes to perform, but just in case, we'll round up the potential outage time to 30 minutes.
During this outage, there will be no wired or wireless network connectivity in Malone Hall. This means, you will not have access to any of our CS IT services during this time, including:
  • DNS
  • CS email
  • the CS websites
  • logins to our Linux clients
  • access to your files that we host (home directories, file shares, etc.)
  • MySQL service
You will also not have access to this CS IT Support Wiki Notices page during the time of the outage, so... if the outage should run past 7:30am, or if there are additional issues and you are still unable to reach the Notices page, we will update an alternate Notices page:
https://csstatus.jhu.edu
Please keep that URL handy during the outage.


UNPLANNED CS SERVICE OUTAGES

PHISHING EMAIL AND OTHER ACCOUNT ISSUES!

5/5/20: We are currently receiving a large number of phishing emails directed at the CS Department. If you receive an email with links in it and have any doubts about the email, do not click the link. You do not need to send the emails to us at this time, as we are actively tracking the situation.
Also...
Because of these phishing attacks, if you've followed the phishing links and provided your account credentials to others, and then find you are unable to login to your CS account get your CS email, then, please see our password reset procedures. If your CS email account has been disabled, and you need you need to contact us, you will need an alternate non-CS email address to do so. Also, if you did follow a phishing link and enter your account credentials and then realize what happened, please email support@cs.jhu.edu right away, and let us know.


PLANNED CS SERVICE OUTAGES

WHAT: CS Ugrad systems will be unavailable during a server upgrade.
WHEN: Monday, June 29, starting at 8:30am and lasting approx. 10:30am.
UPDATE: As of 9:30 am, the updates are complete and all ugrad services should be available again.
DETAILS:
We need to update firmware on the CS Ugrad home directory file server. We'll be doing that starting at 8:30am on 6/29. We expect the update process to last up to two hours (as long as there are no issues.) Because the file server will be down, there will be several CS Ugrad computing services that will be unavailable during that time:
CS UGRAD COMPUTING SERVICES UNAVAILABLE DURING THE SERVER UPGRADE
  • None of the CS Ugrad lab machines (ugrad1 through ugrad24, ugradx, ugradz) will work. They'll be running, but users won't be able to log in to them, and they'll appear to hang for users already logged in at the time the outage starts. These systems should return to normal after the outage is over.
  • CS Ugrad web pages (under www.ugrad.cs.jhu.edu) will not load properly.
  • Users with CS Ugrad email accounts will not be able to retrieve their mail. Sending mail will technically work, but if your mail client is configured to save copies of messages to a mail folder, that will not work (and might prevent the mail from being sent). Mail sent to CS Ugrad accounts will be available after the outage is over. (That incoming CS Ugrad mail will queue on our central mail server during the outage.)
  • dbase.cs.jhu.edu, the MySQL server used for the Databases class, will be unavailable.


CS COMPUTING LAB AVAILABILITY


MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.

All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.

G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.

For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.