A/V (Audio-Visual) In The Malone Seminar & Conference Rooms

Revision as of 19:52, 7 September 2018 by Steve410.cs.jhu.edu (talk | contribs) (→‎Video-Conferencing)

The various seminar conference rooms in Malone Hall are shared by CS and HEMI and have a variety of A/V capabilities including projectors and video screens.

Please note that CS IT Support is not involved with direct Malone Hall A/V Support, other than providing this documentation page.


NOTE: As of September, 2018, this page is under construction. A/V in Malone Hall was recently redesigned for certain conference rooms, and we are process of gathering regarding the new design.

Intro

There are several rooms in Malone Hall that are set up for meetings that include presentations. Video-conferencing capabilities are included in one of the rooms (MH 107).

Support for the A/V in Malone Hall CS Meeting/Seminar/Conference Rooms

Support for the A/V in any of the Malone Hall CS Meeting/Seminar/Conference Rooms handled by:

KIT-CATS (Krieger Information Technology - Classroom Audiovisual Technology Support):
http://web1.johnshopkins.edu/classrooms/avservices
410-516-6699 (calling will provide you faster service.)
kitcats@jhu.edu

If you are having issues with any of the A/V equipment in any of those rooms, please contact Kit-Cats directly.

The only exception is the computer in MH-107, as that is maintained by WSE I.T. and you should email them for support with that system at: wsehelp@jhu.edu


Presentation Rooms

The following meeting/conference rooms are configured for presentations.

  • MH 107: Conference room with two large display monitors. Also, can be used for Video-conferencing.
  • MH 216: Small meeting room with large display monitor.
  • MH 222: Small meeting room with large display monitor.
  • MH 228 Conference room with video projector.

Video-Conferencing

Video conferencing is now only available in Malone Hall 107., 


also includes a Windows-based PC.  These PCs allow the use of Adobe Connect and SKYPE, as the PC is also tied into the Polycom cameras and hardware.

These PCs are physically located within the A/V cabinets and may not be directly visible. You access these PCs by choosing Cabinet PC from the room's Creston touch panel video controls. There is a wireless keyboard on top of the A/V cabinets in each video conferencing room. You log into these video conferencing room PCs using your JHED ID. -->


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A/V Hardware and General Use Support

Most of the A/V hardware in the seminar and video conferencing rooms (and even in most offices with wall-mounted video monitors) in Malone Hall is supported by:

KIT-CATS
(Krieger Information Technology - Classroom Audiovisual Technology Support).


Polycom Video Conferencing hardware is supported by:

VNOC
(JHU's Video Network Operations Center).

See below for details, including contact info for Kit-cats and VNOC.


It is highly recommended that you plan out your A/V needs before using the Seminar/Conference rooms. Check out what equipment is available in the rooms, and make sure you know how to use that equipment.

Questions about any of these services should be directed to Kit-cats, VNOC, or the Adobe Connect group. Contact info for each can be found elsewhere in this document or by clicking the links in the table below.


Who To Call For What A/V Issue?

If your issue is with... Contact...
Projector/Monitor trouble, Wall Plates, or Connections KIT-CATS
Questions about using projector/monitor(s) or other A/V hardware KIT-CATS
Crestron (touch panel) problems KIT-CATS
Polycom Hardware VNOC
To Schedule a Polycom Video Conference VNOC
Polycom Video Conference issues VNOC
For Certification of Polycom Video Site VNOC
For Adobe Connect questions/issues Adobe Connect Group
Skype Available on the each Video Conference Room's computer, but not officially supported.
Video Conference Room PCs KIT-CATS


Support for The A/V Equipment - KIT-CATS

Primary support for A/V Equipment in the Malone Hall conference/seminar rooms (and offices) is handled by JHU's A/V service known as KIT-CATS.

KIT-CATS (Krieger Information Technology - Classroom Audiovisual Technology Support)
http://web1.johnshopkins.edu/classrooms/avservices/
kitcats@jhu.edu
410-516-6699
  • If you are using one of the following Malone Hall conference rooms and have an A/V issue, please contact Kit-cats directly. These rooms are: 107, 122, 137, 228, and 328 (and G33/35 for the HEMI folks.)
NOTE: Kit-cats should not ask you for a charge number for servicing those specific rooms. If they do, please contact either: Erin Maher-Moran at x6-4733 emaher2@jhu.edu (Multimedia Services Manager - KITCATS) or Mike Vanschoorisse at x6-0490 mikev@jhu.edu (IT Manager)
  • If you are not using A/V in the rooms listed above (for example, your CS/Malone Hall office or a CS meeting room not listed above), and are having A/V issues, and if you are CS-affiliated, please email support@cs.jhu.edu with a complete problem description. We will then pass your request over to Kit-cats who will handle the job from there.


Kit-cats can provide you setup and troubleshooting support for all except for Polycom Video Conferencing which is supported by VNOC and with the meeting setup for Adobe Connect, which is handled by the Adobe Connect group.)


Polycom Video Conferencing In a Malone Hall Seminar Room - VNOC

Video conferencing in the Malone seminar rooms can be accomplished with Polycom-based video conferencing. There is Polycom-related hardware available for use in the following rooms:

MH 107 (CS)
MH 137 (HEMI)
MH 328 (Malone Center)

Support for the Polycom Video Conferencing Service

If you have any questions, issues, or problems with the Polycom video conferencing service (including the Polycom hardware), please contact:
JHU's Video Network Operations Center (VNOC)
  • Availability: M-F, 8:30-5:00 pm
  • Phone: 667-208-6100
  • Email: VTC@jhu.edu

Scheduling A Polycom Video Conference For Malone Hall

Scheduling of a multi-user Polycom video conference is coordinated by JHU's Video Network Operations Center (VNOC).

When Do You Need To Schedule A Polycom Video Conference For Malone Hall?

Scheduling a conference is required when you want more than two participants in the conference (i.e., multi-user.)
If it's only a point-to-point call (one video system connecting to another video system), you do not need to schedule a conference. However, if you want more than two endpoints to connect to a conference, the conference needs to be on "the bridge" maintained by JHU's Video Network Operations Center (VNOC), and therefore, requires scheduling.

How To Schedule A Polycom Video Conference In Malone Hall

(First, you'll need to schedule to use the actual Seminar/Conference Room containing the Polycom equipment. Please contact Reatha in MH 160 for more info on scheduling the use of a room.)
To schedule a video conference, please read and follow the instructions provided in this Scheduling a Malone Hall Video Conference document. This information can also be found at: http://www.it.johnshopkins.edu/services/collaboration_tools/video/conferencingprocedures.html

Testing a Polycom Unit with a "Test Room"

Visit Testing the Polycom System for info on a "test room" to connect to with the Polycom.


Adobe Connect Video Conferencing In A Malone Hall Seminar Room - JHU Adobe Connect Support

Another way to accomplish Video Conferencing in the Malone seminar rooms is with Adobe Connect-based video conferencing. Adobe Connect is not an application on a PC. It's something you connect to on the web via a web browser.

In addition to Polycom Video Conferencing, the Polycom-related camera and audio hardware located in the following Video Conferencing rooms are also configured to be used with Adobe Connect:

MH 107 (CS)
MH 137 (HEMI)
MH 328 (Malone Center)

The PCs in these rooms allow you to use a web browser to access Adobe Connect.

Adobe Connect Support

For questions about, or support in the use of, Adobe Connect in Malone Hall, please contact JHU's Adobe Connect group at:
connectsupport@jhu.edu
(If you're having hardware issues with the hardware e.g, PC/Cameras/Mics/etc., you'll want to contact Kit-Cats).

Setting Up An Adobe Connect Meeting

For Adobe Connect info and meeting setup within JHU, please go to: http://connect.johnshopkins.edu


NOTES:

  • You might not see the PC (as it resides in the cabinet), but you should find the keyboard/trackpad on the cabinet or a table in each of these rooms.
  • Log into the PC using your JHED ID. Don't forget to log out afterwards.


SKYPE Video Conferencing In A Malone Hall Seminar Room - UNSUPPORTED

Video conferencing in the Malone seminar rooms can also be accomplished with SKYPE-based video conferencing. However, JHU does not offer support for Skype.

The Polycom-related camera and audio hardware located in the following video conferencing rooms are configured to be used with SKYPE:

MH 107 (CS)
MH 137 (HEMI)
MH 328 (Malone Center)

Skype resides on the dedicated Windows-based PC in each of the Polycom-based video conferencing rooms. It is a use-at-your-own-risk application.

You might not see the PC (as it resides in the cabinet), but you should find the keyboard/trackpad on the cabinet or a table in each of these rooms.

Log into the PC using your JHED ID. Don't forget to log out afterwards.

Here are some Skype tips we've gathered over time...

How To Display a SKYPE Session On The Video Displays

  • From the Crestron panel in the room, choose Cabinet PC.
  • You should see the PC's Welcome login window appear. (If the system is already logged in from prior use, please log out of it before you continue.)
  • Log into Windows using your JHED ID and JHED password.
  • Once logged in, launch SKYPE.
  • Log into Skype with your own Skype credentials, not your JHED credentials.

At this point, you can make/receive your SKYPE-based video conference call.

Remember to log out of SKYPE and your Windows session before leaving the room.

Adding Slides to your SKYPE Conference Call

If you have Power Point slides to present within your conference call, you must transfer them to the PC via USB thumb drive (PC is in the cabinet) or some online method.

Once the file is on the PC...

  • Start SKYPE
  • Bring up your Power Point document.
  • Near the bottom of your SKYPE video window, you should see a large + (plus) sign enclosed in a circle.
  • Click the Plus sign. A menu will appear.
  • Click Share screens... A "share screen" window appears.

(By default, SKYPE will share the screen/desktop. But, the “Share your screen” pull-down menu also includes an option of just sharing a window. For most purposes, sharing the screen should be fine. )

  • From the "Share screens" window, click Start, and your screen’s display (and, whatever is on it, Power Point, etc.) should appear in SKYPE at both your display and the remote user’s display.

NOTES:

  • You should see your own video window in the corner of the display.
  • You should also see the option to "Stop sharing" in your inset video window.
  • Remember, Skype is not officially supported at JHU. It's installed on the system for your convenience.
  • When you are finished with the system, please delete the file (e.g. powerpoint file) that you copied onto the PC.