Notices

CS IT STAFF AVAILABILITY (New!)

NOTE: Beginning March 18, 2020, and until further notice, the CS IT Support Staff will not be available in-person. We will continue being available M-F, 8:30 to 5pm, but online only. Therefore, please remember to email support@cs.jhu.edu for assistance. Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for accounts, etc.

SERVICE OUTAGES

UNPLANNED JHU SERVICE OUTAGES

WHAT: ZOOM login issues.

WHEN: Dec 14, 2020

DETAILS: Zoom has been problematic for many WSE/CS users as of this morning. If you are having issues logging in, please contact WSE IT Support

ALso, make sure you're logging into Zoom correctly, if you had been logged out. Please visit our Zoom for Video Conferencing page for details.

UNPLANNED CS SERVICE OUTAGES

SELF-SERVICE FILE RECOVERY ISSUES

30 October 2020:

The /users/backup directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. We're working on getting a fix for it. But, it might be some time before a fix is made available. Therefore, until further notice, if you need a file restored and cannot access the /users/backups directory, please request restoration from our offline backups.

Self-Service File Recovery continues to be available on the CS Ugrad Net.

PLANNED CS SERVICE OUTAGES

None at this time.

CS COMPUTING LAB AVAILABILITY

MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.

All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.

G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.

For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.

For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.

AUDIO/VISUAL (A/V) OUTAGES

None at this time.