Services Provided By CS IT

The CS IT Support Group offers a variety of I.T. services to its customers (Faculty, students, staff, etc.)

As the CS IT group resides in Malone Hall, most of our support is done there.

CS IT, physically, only provides infrastructure support (i.e., we provide a network jack on the CS network and access to the Malone Hall CS-managed printers.)

What we do:

The CS IT Support Group manages specific computer systems, several online services, and portions of he Malone Hall Infrastructure,.

Systems we manage/maintain/support

• All of the computer systems located in our CS Teaching Labs, as well as our compute servers.

• CS Office staff computer systems.

• Centralized servers providing CS online services.

IMPORTANT NOTE: We do not offer direct support for individual's or research lab computer systems. CS Faculty and researchers and their students typically self-maintain their own systems (desktops/servers). If you're having an issue with your own system, we might be able to offer you advice, but, for any support work to be done on them, you might want to consider contacting JHU's IT Help Desk at 410-516-HELP. Optionally, you might be able to have WSE's IT group look at your system. They can be reached at wsehelp@jhu.edu

CS Online services.

CS IT provides the following services to CS-affliated users.

• A Linux shell login account for our CS Lab clients and compute servers. This provides a home directory on our services. We backup home directories.

• A CS email address, if requested. (A CS Linux shell login account actually provides you a CS address.) We backup all email stored on our email servers. We filter our emails in a variety of ways to

protect against

• CS-based DNS service. We can setup hostnames in the cs.jhu.edu domain for a CS-affiliated system.

• CS-based web services. We provide space (via a linux shell login) and instructions for creating webpages accessible from our CS webservers.

• Virtual Machine

• MySQL Database Hosting. We can provide you

Infrastructure

Network

Malone Hall contains several different networks used by different groups within the building. Three of these [networks are available for CS user access |https://support.cs.jhu.edu/wiki/Category:Networking].

CS IT provides:

• Network jack-activation for CS-related offices, including troubleshooting the actual network port.

• Static or dynamic IPs. Note: We do not configure an individual's or research lab's computers' network configuration. Due to the differences in network configurations amongst the variety of operating systems that exist now, we merely provide you the IPs and related information with general CS Networking documentation.

• We can provide you a network cable, if needed.

We do not manage Wifi in Malone Hall. For Wifi, please see Wireless Networking

We do not manage Audio/Visual services in Malone Hall. That is handled by another group. Please see: | Audio-Visual

Printing

We provide access to the CS-Managed printers located on each floor of Malone Hall, including a copier. We also change toner in those printers when necessary.

We do not supply or change paper in the printers we manage. Users have to obtain paper, usually from Debbie in the CS Office (MH 160.)

the CS office staff's systems, the CS teaching labs' systems, and several CS-specific central services (CS maintains servers that provide CS its own e-mail and DNS service, some local webpage services, as well as linux logins to the CS central and teaching lab linux clients. We do not typically maintain individual systems for CS researchers/faculty or students (other than the teaching lab client systems.) Their systems are typically self-maintained (usually by the faculty member or their own grad students) or maintained by WSE IT or the faculty member's home dept's IT.