Difference between revisions of "Category:Support Options"
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| − | {{messagebox| | + | {{messagebox|CS IT Staff members work a hybrid schedule, so some of the staff might be working remotely, while others will be on campus. And there might be a day a week, currently, where the CS IT team will all work remotely. We will continue to be available ''M-F, 8:30 to 5pm'', but although we might be on campus, some of our services may only be provided via online means. Please see: [[Obtaining_CS_IT_Services_Remotely | Obtaining CS IT Services Remotely page]] for further information.|type=warning}} |
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| + | <br> | ||
| + | This category includes information and links to pages regarding the various IT support options available to people in the CS Dept. | ||
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| + | ==CS IT Support== | ||
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| + | '''CS IT Support''' is the CS Dept's primary IT support group, and only for Malone Hall. | ||
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| + | * We are available 8:30am to 5pm. Monday - Friday, except university holidays. | ||
| + | * We can be reached by emailing us at [mailto:support@cs.jhu.edu support@cs.jhu.edu] | ||
| + | * You can find documentation on the IT services we provide at [https://support.cs.jhu.edu https://support.cs.jhu.edu] | ||
| + | * A list of all the services and systems that CS IT Support provides can be found in our [[Services Provided By CS IT|Scope of Services]] | ||
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| + | ==Other Hopkins-based IT Support== | ||
| + | For IT support needs that do not fall under CS IT's Scope of Services, there are alternative options as well, including... | ||
| + | * [[Contacting_JHU_IT_Support|JHU IT Support]] for JHU Enterprise-wide IT services. | ||
| + | * [[Contacting_WSE_IT_Support|WSE IT Support]] for some services to which we might refer you, ''including support for [https://support.cs.jhu.edu/wiki/Category:Research_Computing research systems]''. | ||
| + | * [[Audio-Visual_Support_Options| A/V Support]] for any Audio-Visual (A/V) issues you might experience in Malone Hall (and many other WSE buildings.) | ||
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[[Category:All]] | [[Category:All]] | ||
Latest revision as of 13:24, 20 September 2023
This category includes information and links to pages regarding the various IT support options available to people in the CS Dept.
CS IT Support
CS IT Support is the CS Dept's primary IT support group, and only for Malone Hall.
- We are available 8:30am to 5pm. Monday - Friday, except university holidays.
- We can be reached by emailing us at support@cs.jhu.edu
- You can find documentation on the IT services we provide at https://support.cs.jhu.edu
- A list of all the services and systems that CS IT Support provides can be found in our Scope of Services
Other Hopkins-based IT Support
For IT support needs that do not fall under CS IT's Scope of Services, there are alternative options as well, including...
- JHU IT Support for JHU Enterprise-wide IT services.
- WSE IT Support for some services to which we might refer you, including support for research systems.
- A/V Support for any Audio-Visual (A/V) issues you might experience in Malone Hall (and many other WSE buildings.)
Pages in category "Support Options"
The following 6 pages are in this category, out of 6 total.