Services Provided By CS IT

The CS IT Support Group offers a variety of I.T. services to its customers (CS Faculty, students, staff, etc.)

Our goal is to provide friendly, helpful IT support in a timely manner. We are very customer-oriented and strive for keeping our users informed and up-to-date with the status of support requests and the status of our CS computing infrastructure as a whole.

We provide a documentation wiki we call the CS IT Support Wiki at https://support.cs.jhu.edu with extensive details on the many services we provide.

We are available via email at support@cs.jhu.edu. For general user support, we are available M-F 8:30am - 5pm.

As the CS IT group resides in Malone Hall, most of our support and services are directed there.

Our CS IT Support services can be broken down into three categories:

• Computer Systems We Manage/Maintain/Support
• CS Online Services
• Infrastructure

Below is a comprehensive list of the services that the CS IT Support Group provides to our users. You can find more specific details about these services within the categories found in our aforementioned CS IT Support Wiki. If you have additional questions, please email at our support address.

Computer Systems We Manage/Maintain/Support

• All of the computer systems located in our CS Teaching Computer Labs, as well as our compute servers.

• CS Office staff computer systems.

• Centralized servers providing CS online services.

NOTES:

CS IT does not offer direct support for individual's or research lab computer systems. CS Faculty and researchers and their students typically self-maintain their own systems (desktops/servers). If you're having an issue with your own system, or need to configure your own system, we might be able to offer you advice, but, for any support work to be done on them, you might want to consider contacting JHU's IT Help Desk at 410-516-HELP or submit a JHU IT Service Request. Optionally, you might be able to have WSE's IT group look at your system. They can be reached at wsehelp@jhu.edu

Additionally, CS IT does not purchase, spec, or price out computer-related equipment for other than the CS Office Staff systems, the CS Teaching Computer Labs, and for CS central infrastructure support.

CS Online Services

CS IT provides the following online services to CS-affiliated users.

• CS Linux Shell Login Accounts: We can provide you a Linux shell login account for our CS Lab clients and compute servers. This provides a user a home directory on our servers. We maintain backups of home directories.

• CS Email Services: CS runs its own email services and can provide you with a CS email address, if requested. (A CS Linux shell login account automatically provides you a CS email address. You can choose to forward CS email to your preferred email address.) For receiving CS mail, we provide both IMAP and POP services. We also make a available a web interface for CS email access we call webmail. CS also provides mailing list services. Additionally, we filter our emails in a variety of ways to combat spam. All email stored on our email servers is backed up regularly.

• CS-based DNS Service: We can set up hostnames in the cs.jhu.edu domain for your CS-affiliated system.

• CS-Web Services: We provide space (via a linux shell login) and instructions for creating webpages accessible through our CS webservers.

• MySQL Database Service: CS hosts its own MySQL database service and can provide you a database for you to design and maintain. Our databases are backed up regularly.

• Virtual Machine Services (VMs): CS hosts a Virtual Machine server for coursework and light research. CS faculty, instructors, and students may request a VM be created for CS class use and CS-related school projects. A created VM is then configured and maintained by the requestor. VMs are not centrally backed up.

NOTE:

Please remember that other than for the CS office staff's systems, the CS Teaching Lab computer systems, and the CS infrastructure servers, CS IT does not provide direct support (repairs/configuration/etc.) for other people's/labs' computers.

Infrastructure

Network

Malone Hall contains several different networks used by different groups within the building. Three of these are networks available for CS user access.

CS IT provides:

• Network jack-activation for CS-related offices, including troubleshooting the actual network port.

• Static or dynamic IPs. Note: We do not configure an individual's or research lab's computers' network configuration. Due to the differences in network configurations amongst the variety of operating systems that exist now, we merely provide you the IPs and related information with general CS Networking documentation.

• We can provide you a network cable, if needed.

NOTES:

We do not manage Wifi in Malone Hall. For Wifi, please see Wireless Networking

CS does not have its own perimeter firewall, however, JHU does. For firewall issues, please see Requesting_Open_Ports_on_the_JHU_Firewall

Printing

• We provide access to the CS IT-Managed printers located on each floor of Malone Hall, including a copier.

• We also change toner in the CS IT-managed printers when necessary.

NOTE:

We do not supply or change paper in the printers we manage. Users have to obtain paper, usually from Debbie in the CS Office (MH 160.)

Additional Infrastructure Notes

We do not manage Audio/Visual services in Malone Hall. That is handled by another group. Please see: Audio-Visual

We do not provide support for power-related or HVAC issues in a room or office. That is handled by JHU Facilities.

We do not provide support for office telephones or cellphones. Refer all issues regarding office phones to JHU Telecommunications.

For office furniture issues, please contact Debbie DeFord in Malone Hall 160, so she can direct you to the appropriate person.

For Malone Hall room scheduling, please contact Debbie DeFord in Malone Hall 160, and she can discuss the process to schedule a room.